Sales Support Manager, Presales 1

2 weeks ago


Singapore NCS Full time

Sales Support Manager, Presales 1:

Date:18-Jan-2023

Location:
Singapore, Singapore

Company:
Singtel Group

_We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated._

Job Summary:


The Sales Support Manager will report to Centre Manager of Global Sales Support and lead the sales support team in managing the pre-sales support function, providing pre-sales support to sales teams for tender or proposal submission request within specific tender closing timeline.


Responsibilities:

  • Oversee presupport function to ensure timely and quality service provided in tendering process
  • Coach/mentor the presales support team members to deliver high quality presales support
  • Ensure resource allocation for presales support is optimised
  • Define standards and drive best presales support practice within the team
  • Ensure safe and secure storage of all the proposal submissions
  • Ensure that the team delivers high quality work in supporting the tender/proposal submission
  • Drive the discussion with sales teams to evaluate the proposal outline and timeline in order to meet the tender closing deadline
  • Develop and update presales process flow for respective business sector and SOP
  • Develop and update standardized proposal templates and to implement the usage within the team
  • Discuss with internal stakeholders to evaluate the operational process issues and SLA required to meet the presales support timeline
  • Update the team for any changes in the presales process in order to adhere to the latest processes
  • Account for team's service level agreement, establish their KPIs and overall team performance
  • Bachelor's degree/ Diploma in relevant disciplines
  • Min. 6 years of relevant experience in ICT equivalent industry
  • Able to deliver high quality presales support with tight timeline
  • Good leadership and experienced in supervisory role
  • Outstanding stakeholder management skills, communication skills and interpersonal skills
  • Proactively identify areas for improvement in presales support and for team's implementation
  • Take ownership of tendering support across different business sectors and manage multiple tenders within a tight timeline
  • Advanced proficiency in Microsoft Office tools (e.g. Excel, PPT, Word)
  • Solution oriented with keen interest in proposing and driving change when required


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