Business Process Consultant

3 weeks ago


Singapore ARISTON SERVICES PTE. LTD. Full time

Responsibilities:

  • Facilitate process workflow modelling in order to collaborate on tobe state/process illustration and closing gaps
  • Conduct change impact assessment between asis and toto processes
  • Hold the pen for L3/L4 documentation for E2E process flow (IO)
  • Hold the pen for L5 documentation (if superusers are unavailable) to refresh L5 documentation (scope: documentation for changes due to LUPA)
  • QC to ensure the content and format of documentation fits the requirements of GPO office
  • Maintain parking lot items (where applicable)
  • Hold the pen for RACI documents (where applicable)
  • Facilitate the creation of test scenarios (where required), preparation of test data, collation of change requests and ensure the successful completion of UAT
  • Coordinate user training according to plan
  • Track progress of the process & system workstream and customer impact workstream and perform derisking
  • Other governance work (on demand) for process workstream and customer impact workstream
  • Travel when required

Competencies:

  • Excellent Visio skills
  • Excellent working domain knowledge and process taxonomy from Strategy to Settlement
  • Proven track record in facilitating difficult conversations or decisionmaking in grey zones
  • Outstanding time management, communication and organisation skills
  • Good working knowledge in preparing and facilitating test scenarios
  • Continuous improvement mindset

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