Guest Relations Host

2 weeks ago


Singapore The Lo & Behold Group Full time

About Us


Since our humble beginnings in 2005, The Lo & Behold Group has been quietly pushing the boundaries of Singapore's lifestyle and hospitality landscape.

Whether we're building Singapore's first rooftop bar from ground-up, or ironing out the creases of Asia's top fine-dining restaurant, all that we do comes down to one thing: People.

We've found that when we design for people and create magical experiences in the process, we're able to bring out the best of a city.

Its people, their purpose and places.

The Lo & Behold Group strives to create timeless experiences for all who walk through our doors—guests, partners or employees.


The dream is simple:
to make our city more lovable, through bold ideas and intentional hospitality.


Claudine is a neighbourhood French restaurant (Neo-brasserie), presenting an intimate side of French cuisine, inspired by honest home-cooking and convivial meals.

A concept by Julien Royer and The Lo & Behold Group.

We are looking for a service oriented individual to fill the role of a Host/Hostess for our establishments.

Being efficient on reservations, the role requires the individual to maintain the highest customer service standards during service, while building a strong repertoire of guests for the Company.


Your responsibilities include:

  • First point of contact for guests; Greet guests promptly as they arrive at the restaurant
  • Ensure that there are no overlapped reservations and the reservations are secured with credit card details
  • Assist the Managers with seat plan arrangements for each service
  • Ensure that the menus are up to date in the restaurant and on the website
  • Ensure that menus are changed according to lunch/dinner service and that they are cleaned and presentable.
  • Address guests by name, recognize any special occasions or dietary requirements mentioned, and pass on the information to your teammates for a personalized guests experience
  • Assign guests to designated seats according to the restaurant seating plan. To inform the station in charge should there be any changes.
  • Thanking each guest for dining at the restaurant before they leave
  • Assisting in building and maintaining a strong guest profile database, keeping the information updated regularly
  • Engaging with guests in the profile database whenever there are changes in the menu, special promotions, events, and birthdays
  • Assist with duties of a Service Captain and carry out any other duties as assigned by the Manager

We are looking for:

  • Must be detailoriented and be able to follow up on any pending duties within the stipulated time frame.
  • Must possess a positive attitude and be dedicated to providing excellent customer service
  • Able to work well under pressure and handle multiple tasks simultaneously
  • Someone who is presentable and maintains the standards of the company's uniform guidelines
Working hours: 10 am to 7 pm

Working days:
Wednesday to Sunday


Since our humble beginnings in 2005, The Lo & Behold Group has been quietly pushing the boundaries of Singapore's lifestyle and hospitality landscape.

Whether we're building Singapore's first rooftop bar from ground-up, or ironing out the creases of Asia's top fine-dining restaurant, all that we do comes down to one thing: People.

We've found that when we design for people and create magical experiences in the process, we're able to bring out the best of a city.

Its people, their purpose and places.

The Lo & Behold Group strives to create timeless experiences for all who walk through our doors—guests, partners or employees.


The dream is simple:
to make our city more lovable, through bold ideas and intentional hospitality.

Job Type:
fulltime

Education:
No education required

Work location:
On-site

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