Ascott Host

Job Responsibilities:

• The Host will take gentle care of all their guests from arrival until departure without imposing themselves on the guests.
• Provide a very personal, detailed, seamless service to guests. A host will take care of guests needs in a highly professional manner.
• To ensure nothing less than the best available presentation of the suites/apartments and public areas of the floors.
• Strive to create an atmosphere that makes a ‘wow’ impression on the guests.
• Receive and transmit messages to guest promptly.
• Handle guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment and local events etc.
• Liaise with housekeeping, concierge, engineering, food and beverage to ensure a seamless experience for the residents.
• Maintain resident preference profiles and track their likes and dislikes
• Ensure the accuracies of residents’ accounts, arrange and deliver payments.
• Handle and record guest comments and complaints, and refer issues to the manager when necessary.
• Perform all other Resident Service Associate functions
• The Company may assign duties in addition to those listed/described above and/or vary the scope of work according to business requirements.

Job requirements:

• ITE in Hospitality or related field with at least 3 years of relevant experience in the hospitality industry
• Excellent communication and hospitality/ guest service skills
• Excellent command in English
• Confident, independent, presentable, impeccable grooming and professional appearance
• Detailed oriented and ability to work independently and a good team player
• Dynamic and self-motivated with excellent communications and public relations skills
• Able to work on shifts (including overnight shifts, public holidays or weekends)