Current jobs related to Senior Centre Manager - Singapore - Write Edge

  • Centre Manager

    3 weeks ago

    Singapore LIONS BEFRIENDERS SERVICE ASSOCIATION (SINGAPORE) Full time

    Roles & ResponsibilitiesReporting to the Director, HOD of Eldercare (Active Ageing Centre), the Centre Manager (CM) is entrusted with the responsibility to lead in the strategic directions, manage the manpower and oversee the daily operations of the assigned Eldercare Centre to fulfill its intended purposes as stipulated by the funders and...

  • Centre Manager

    3 weeks ago

    Singapore New Life Community Services Full time

    Roles & ResponsibilitiesNew Life Community Services (NLCS) is a not-for-profit social service agency that seeks to bring hope and purpose to children, youths, and seniors so that they go on to create a positive impact in the community and society.The Centre Manager (CM) primarily reports to the Head of Silver Care, and CM's main role is to manage the Silver...

  • Centre Manager

    3 weeks ago

    Singapore New Life Community Services Full time

    Roles & ResponsibilitiesNew Life Community Services (NLCS) is a not-for-profit social service agency that seeks to bring hope and purpose to children, youths, and seniors so that they go on to create a positive impact in the community and society.The Centre Manager (CM) primarily reports to the Head of Silver Care, and CM’s main role is to manage the...

  • Centre Manager

    3 weeks ago

    Singapore ACHIEVERS DREAM LEARNING CENTRE PTE. LTD. Full time

    Roles & ResponsibilitiesFounded in 2017, Achievers Dream Learning Centre is a distinguished Science and Chemistry Specialist Tuition Centre that has empowered many students to excel in their academic pursuits. Beyond traditional theory lessons, our NEA-approved Chemistry Laboratory has transformed the learning experience, enriching the educational journey...

  • Centre Manager

    3 weeks ago

    Singapore ACHIEVERS DREAM LEARNING CENTRE PTE. LTD. Full time

    Roles & ResponsibilitiesFounded in 2017, Achievers Dream Learning Centre is a distinguished Science and Chemistry Specialist Tuition Centre that has empowered many students to excel in their academic pursuits. Beyond traditional theory lessons, our NEA-approved Chemistry Laboratory has transformed the learning experience, enriching the educational journey...

  • Programme Executive

    3 weeks ago

    Singapore SASCO SENIOR CITIZENS' HOME Full time

    Roles & ResponsibilitiesJob purposeThe jobholder is primarily responsible to cultivate a vibrant community of senior volunteers, encouraging active participation among seniors and fostering a supportive atmosphere for community involvement. He/she is to provide support to seniors through engaging activities, home visits, promoting social interaction and...

  • Centre Executive, Anglican Senior Centre

    3 weeks ago

    Singapore Singapore Anglican Community Services Full time

    Roles & ResponsibilitiesJob SummaryThe Centre Executive has the primary role of managing the day-to-day operation of the Active Ageing Centre which includes the provision of active ageing programmes and activities, managing the alert alarm system, information and service linkage, and befriending or buddying for the elderly. The Centre Executive is expected...

  • Centre Operations Manager

    2 days ago

    Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    Company OverviewThe Centre for Climate Change and Environmental Health is a joint initiative of the Asian School of Environment and LKCMedicine. Our team investigates the complex relationship between climate change and human health, aiming to answer critical questions through scientific methodologies and cutting-edge technologies.About UsWe are seeking a...

  • Senior Project Manager

    3 weeks ago

    Singapore ONE SEVEN CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking an experienced Senior Project Manager (Data Centre) for our client, a leading data center to lead the planning, execution, and delivery of data centre projects. The successful candidate will be responsible for overseeing all phases of project implementation, ensuring that projects are delivered on time, within scope,...

  • Senior Executive, Centre Operations

    2 days ago

    Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    The Centre for Climate Change and Environmental Health A Joint Initiative of the Asian School of the Environment and LKCMedicine Our team is dedicated to investigating the intricate relationship between climate change and human health. We aim to tackle critical questions at the intersection of climate change and human health through cutting-edge scientific...

  • Admin Officer

    1 week ago

    Singapore SASCO SENIOR CITIZENS' HOME Full time

    Roles & ResponsibilitiesWorking Location: Jurong West Day Care CentreBenefitsAnnual Wage Supplement (AWS) Bonus (Performance + Variable) Annual Salary IncrementJob PurposeAssist the social worker and at times the centre manager with administrative tasks and requirements. To ensure that there is proper documentation and filing of documents. To liaise with...

  • Centre Supervisor

    3 weeks ago

    Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time

    Roles & ResponsibilitiesJob Scope: Staff Management: Assist Centre Manager oversee daily operations and administrative matters to ensure smooth operation. Assist Centre Manager in Recruit, Manage, Deploy and Develop of Centre staff Strategic Planning: Community Outreach - Develop Community Outreach Plan and educate seniors about Active Ageing Programme...

  • Centre Manager

    3 weeks ago

    Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time

    Roles & Responsibilities COMPANY DESCRIPTION THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve...

  • Centre Supervisor

    5 days ago

    Singapore PRECIOUS ACTIVE AGEING PTE. LTD. Full time

    Roles & ResponsibilitiesJob ResponsibilitiesIn charge of daily operations of the Active Ageing Centre (AAC).Supervise Centre staff Coordinate support services and organize inter-generational activities for the Seniors in the identified blocks within the service cluster Ensure that the programs and activities meet the performance indicators and operating...

  • Centre Supervisor

    3 weeks ago

    Singapore PEOPLE PROFILERS PTE. LTD. Full time

    Roles & ResponsibilitiesActive Ageing, Befriending & Buddying Organise outreach events (in-house or with partners) to residents in Active Ageing Centre (AAC) service boundary with an aim to assess seniors using the Community Screener Tool to identify at-risk individuals.Organise programmes (eg activities, functional screening) to improve improve health...

  • Centre Supervisor

    3 weeks ago

    Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time

    Roles & Responsibilities COMPANY DESCRIPTION Founded in 1976, Home Nursing Foundation (HNF) is a leading charity that provides home healthcare services in Singapore, regardless of our patients' ability to pay. Dedicated to all-round support for our patients, HNF delivers comprehensive care programmes to look after patients' emotional well-being and...

  • Centre Administrator

    3 days ago

    Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    Role Overview: As a Senior Executive, Centre Operations, you will play a key role in the administrative and operational management of the Centre for Climate Change and Environmental Health (CCEH). You will be responsible for ensuring the smooth execution of processes, compliance with policies, and efficient coordination across stakeholders. Your primary...

  • Centre Operations and Administration Manager

    3 days ago

    Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    Job Description: We are seeking an experienced Senior Executive, Centre Operations, to join our team at the Centre for Climate Change and Environmental Health (CCEH). The successful candidate will be responsible for overseeing the daily administrative functions and operational management of the Centre. Key responsibilities include: Main...

  • Centre Manager

    3 weeks ago

    Singapore LIONS BEFRIENDERS SERVICE ASSOCIATION (SINGAPORE) Full time

    Roles & ResponsibilitiesReporting to the Director, HOD of Eldercare (Active Ageing Centre), the Centre Manager (CM) is entrusted with the responsibility to lead in the strategic directions, manage the manpower and oversee the daily operations of the assigned Eldercare Centre to fulfill its intended purposes as stipulated by the funders and...

  • Senior Care Facilitator

    3 weeks ago

    Singapore Rainbow Centre, Singapore Full time

    Roles & ResponsibilitiesReporting to the Centre Head, the Senior Care Facilitator is responsible for leading a team of Care Facilitators in leading a team of Care Facilitators to provide high-quality care and learning experiences for students in the out-of-school-hours student care service (OOSH). The Senior Care Facilitator is responsible for planning,...

Senior Centre Manager

4 weeks ago

Singapore Write Edge Full time

Company Details:

At Write Edge, we specialise in providing high-quality English and Writing tuition classes for Primary and Secondary school students in Singapore. The English enrichment centre was founded in 2014 with a vision to deliver exceptionally effective lessons that help to build a strong foundation in the English language and nurture writing skills in young students.

From just 12 students and 1 branch in Lorong Ah Soo, Singapore, Write Edge has since expanded to 11 physical branches, 1 online arm called WELearn and also offers online classes to students in Malaysia. With decades of combined teaching, curriculum and education management experience, we’ve got a well-seasoned team at the helm. We work very hard to help our students have the best experience at Write Edge and take great pride in what we do.

Our Vision: To be Singapore's Leading English and Writing Enrichment Specialist
Our Mission: To make the Mastery of English and Writing possible for every student.

Job Description:

Are you passionate about delivering top-tier customer service, know your way around operations and people? If the answer is YES, then WE want you Write Edge is looking for committed, responsible and resourceful individuals with warm personalities to join us as Senior Centre Manager for our online arm

The Customer Relations and Operations team is in charge of the customer experience and operations of the centres at Write Edge. We are also in charge of helming various events and spearheading different projects to reach our goals for the Singapore Market. Your insightful contribution will help to develop, expand and maintain our business processes and systems.

Key Responsibilities

As Senior Centre Manager of our Physical Arms at Write Edge, you will play a pivotal role in overseeing the performance of our branches and support the team in delivering exceptional parent and student experience. We are looking for someone who has strong experience in operations and people management.

Branch Management:

  • Support the Teaching and Operations Team (Deployment, Timetabling, Relief Rostering)
  • Perform a variety of administrative duties in support of the day-to-day operations
  • Ensure the safety and appropriate behaviour of students at the centre
  • Perform any other duties and responsibilities that support the branches
  • Address and manage staff complaints, registration, withdrawal matters
  • Handle staff enquiries, complaints and escalations
  • Train and manage new staff in both customer support and ground operations
  • Ensure smooth running of physical classes (student onboarding, troubleshooting technical issues)
  • Attend to incoming phone/Whatsapp/email enquiries
  • Proactively build, maintain and enhance relationships with students and parents over online platforms (Whatsapp, ClassDojo)
  • Provide professional sharing of curriculum and excellent customer service to prospective customers
  • Ensure consistent communication with customer based on key touchpoints
  • Initiate and execute strategies to expand Physical and Online arms and grow student enrolment numbers
  • Communicate with customers in ensuring prompt follow-up and closure for all enquiries and leads
  • Coordinate with internal stakeholders (HR, Teaching Team) to optimise timetable to meet the demands of the curriculum and student enrolment
  • Organise and conduct online open houses on weekends

Team Management:

  • Lead and manage a team of 3-5 direct reports, providing guidance, mentorship, and support in daily operations and projects
  • Oversee performance management, setting clear goals and expectations for your team
  • Foster a collaborative and positive work environment, encouraging professional growth and team development
  • Conduct regular check-ins and performance reviews to ensure individual and team objectives are met

Process Improvement:

  • Identify opportunities for process improvement and implement strategies targeting customer support and operations
  • Actively collaborate within cross-functional teams to ensure seamless customer experience
  • Plan, coordinate and execute projects related to customer support and operations

Qualifications and Skills:

  • Proficient in Google Suite, Microsoft Office and technology in general
  • Able to multi-task and adapt to a fast-paced and changing work environment, resilient under pressure
  • A great problem-solver with quick reactions and is meticulous with details
  • Possesses emotional maturity and have a great interpersonal skills with verbal and written English proficiency
  • An accountable and responsible team-player, takes initiative and able to work with minimal supervision
  • Able to portray oneself as an extension of the company - an English and Writing specialist through one’s attire and speech professionally
  • Knowledge of and experience with Google Classroom, ClassDojo and Zoom would be an advantage

Additionally, to be a Senior Centre Manager, you should also have:

  • At least 2-3 years of managerial experience
  • At least 2-3 years of relevant experience in customer service or operations
  • Project management experience will be an advantage

Work Hours:

  • 4 weekdays and 1 weekend / 3 weekdays and 2 weekends
  • Weekdays: 1pm - 10pm
  • Working days will be fixed, assigned at the point of offer based on candidates' experience and company needs.
  • Work directly with an established leader and mentors who can help develop you and your career
  • A work environment that is no-BS, that respects and invests in you
  • A dynamic working environment that will engage and challenge you
  • Do impactful work that makes a difference
  • Opportunity to be part of a growth story

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industries: Education

#J-18808-Ljbffr