Chief Concierge/ Manager #JTL

2 weeks ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Roles & Responsibilities

  • Oversee the Concierge team to ensure the highest quality of service experience to our tenants and guests while maintaining smooth operations.
  • Lead and drive the team members to provide best in class service experiences everyday,
    consistently.
  • Involved in operations and be accountable for the Concierge team’s service
    delivery, provides coaching and advisory to help team members deliver the expected
    service experience.
  • Actively refine the service standards and SOPs; communicate and cascade to team
    members and our service partner to ensure they are adhered to.
  • Manage performance of our service partner, be involved in selection and recruitment of
    new hires, conduct onboarding where required.
  • Ensure counter coverage with review of in-house/outsourced team staggering rosters
  • Support the building managers and other stakeholders e.g. asset management teams to
    meet tenants’ requests.
  • Attend to special events e.g. VIP visits, service recovery incidents or escalated feedback.
  • Actively curate and deliver training contents to constantly refresh the Concierge team on
    the SOPs, service best practices and other contents.
  • Respond to customer feedback emails, collate feedback register on a monthly basis with
    recommendations on improvements.
  • Manage department’s budget and process purchase requisition, invoices, procurement as
    and when required.
  • Any other duties as assigned to support smooth operations and uplift of customer
    experience.

Job Requirements:

  • Minimum 10 years of concierge, hospitality, or service related experience, with at least 3
    years supervisory experience in leading a team.
  • Proven record of being a role model in delivering high standards of service, with accolades
    or recognition.

Interested candidates please send in your resume to:

Topaz Liang Huimin (CEI No. R1104500), email to: topaz@recruitexpress.com.sg

EA License No: 99C4599


Tell employers what skills you have

Coaching
Asset Management
Lifestyle
Concierge Services
Customer Experience
Housekeeping
Interpersonal Skills
VIP
Property
Service Recovery
Procurement
Transportation
Customer Service
Service Delivery
Hospitality

  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Job DescriptionWe are seeking an experienced Chief Concierge/Manager to lead our Concierge team in delivering exceptional service experiences to our tenants and guests. The successful candidate will be responsible for overseeing the day-to-day operations of the Concierge team, ensuring seamless delivery of services, and maintaining high standards of customer...

  • Hospitality Expert

    3 weeks ago


    Singapore RECRUIT EXPRESS PTE LTD Full time

    Job OverviewAs a key member of our RECRUIT EXPRESS PTE LTD team, the Hospitality Expert - Chief Concierge/ Manager plays a pivotal role in delivering exceptional service experiences to our tenants and guests.Key ResponsibilitiesLead a high-performing Concierge team to achieve the highest standards of service quality and efficiency.Develop and implement...

  • Concierge

    3 weeks ago


    Singapore NSK HOTEL PTE. LTD. Full time

    Roles & ResponsibilitiesThis role will assist the Chief Concierge to supervise all Bellhops and Doorman, provide hotel guests with concierge and porter services. Jointly, perform security duties for the safety of all internal and external guests. This role reports directly to the Chief Concierge.Primary Responsibilities: Oversees the daily operations of...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Job Responsibilities: Oversee the Concierge team to ensure the highest quality of service experience to our tenants and guests while maintaining smooth operations. Lead and drive the team members to provide best in class service experiences every day, consistently. Involved in operations and be accountable for the Concierge team’s service delivery,...

  • Chief Concierge

    2 weeks ago


    Singapore Marriott International, Inc Full time

    Job SummaryResponsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments...

  • Concierge Officer

    2 weeks ago


    Singapore STRAITS RETAIL PROPERTY MANAGEMENT SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities Manage day to day operations at the concierge counters and the Paragon Club lounge Handle all customer service requests effectively and efficiently Perform mall promotions related activities, including but not limited to gift redemptions, sale of Mall Vouchers at the counter Support with rostered checks and...

  • Concierge Officer

    2 months ago


    Singapore STRAITS RETAIL PROPERTY MANAGEMENT SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities Manage day to day operations at the concierge counters and the Paragon Club lounge Handle all customer service requests effectively and efficiently Perform mall promotions related activities, including but not limited to gift redemptions, sale of Mall Vouchers at the counter Support with rostered checks and...


  • Singapore Recruit Express Pte Ltd. Full time

    Temp to Perm Administrator (Good Exposure) #JTL Responsibilities: Work with different departments for the processing of applications. Organize and manage logistics and admin for interview setup and on-site interview event management. Provide logistics and admin support for outreach activities. Provide administrative support for the management of external...

  • Concierge supervisor

    4 weeks ago


    Singapore Mandarin Oriental Hotel Group Limited Full time

    Responsibilities: Ensure that GSAs/GSEs/HSEs attend to guest’s travel and transport requests accordingly Provide Concierge- related trainings to Concierge/Baggage & Front Office Team Oversee the whole Concierge Team in the absence of the Assistant Concierge Manager/Concierge Manager Ensure that colleagues are well- groomed and arrives for daily duty...


  • Singapore Thomson Medical Pte Ltd Full time

    Reporting to the Director of Business Development, the Medical Concierge Executive is to provide coordination and administrative support to the organisation’s medical concierge business. PRIMARY DUTIES & RESPONSIBILITIES To respond to requests for services, appointments, and information in a timely, responsible, and professional manner. SECONDARY DUTIES &...


  • Singapore Thomson Medical Pte Ltd Full time

    Reporting to the Director of Business Development, the Medical Concierge Executive is toprovide coordination and administrative support to the organisation’s medical concierge business. PRIMARY DUTIES & RESPONSIBILITIES To respond to request for services, appointments, information in a timely, responsible and professional manner. SECONDARY DUTIES &...


  • Singapore SHUN TAK REAL ESTATE (SINGAPORE) PTE. LTD. Full time

    Company Overview:SHUN TAK REAL ESTATE (SINGAPORE) PTE. LTD.Salary: SGD 40,000 - SGD 60,000 per annumJob Description:We are seeking a skilled Luxury Lifestyle Concierge Manager to oversee the Residential Concierge Department, providing exceptional service to residents of two luxury condominiums in the Nassim/Tanglin area.The successful candidate will be...


  • Singapore THOMSON MEDICAL PTE. LTD. Full time

    Roles & ResponsibilitiesReporting to the Director of Business Development, the Medical Concierge Executive is to provide coordination and administrative support to the organisation’s medical concierge business.PRIMARY DUTIES & RESPONSIBILITIESTo respond to request for services, appointments, information in a timely, responsible and professional...


  • Singapore THOMSON MEDICAL PTE. LTD. Full time

    Roles & ResponsibilitiesReporting to the Director of Business Development, the Medical Concierge Executive is to provide coordination and administrative support to the organisation’s medical concierge business.PRIMARY DUTIES & RESPONSIBILITIESTo respond to request for services, appointments, information in a timely, responsible and professional...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    We are seeking a highly skilled Concierge Lead Executive to join our team at RECRUIT EXPRESS PTE LTD.Job Description:The Concierge Lead Executive will be responsible for leading a team of 20 Concierge Associates, ensuring exceptional service delivery and driving the enhancement of service experiences on par with luxury hospitality brands.This role requires...


  • Singapore SHUN TAK REAL ESTATE (SINGAPORE) PTE. LTD. Full time

    Job HighlightsAward-winning hospitality services are now available in the heart of Singapore's prime residential area. Enjoy unparalleled convenience and personalized attention at our luxury lifestyle accommodations, strategically located near Orchard Road.About UsArtyzen Singapore, a heritage landmark, offers 142-room luxury lifestyle accommodations with a...


  • Singapore THE FULLERTON HOTEL Full time

    Roles & Responsibilities Manage all Concierge, Bell Services and Doormen. Ensure that they are adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction. Ensure that the above-mentioned areas are working in a professional manner at all times. Be responsible for training and development of all concierge-related...


  • Singapore THE FULLERTON HOTEL Full time

    Roles & Responsibilities Manage all Concierge, Bell Services and Doormen. Ensure that they are adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction. Ensure that the above-mentioned areas are working in a professional manner at all times. Be responsible for training and development of all concierge-related...


  • Singapore 90 SECONDS INTERNATIONAL PTE. LTD. Full time

    Roles & ResponsibilitiesThe RoleWe’re seeking a dynamic Success Concierge Manager to deliver exceptional customer experiences, combining strategic account management with production expertise.This hybrid role prioritises enterprise account level success services such as; presenting our unique offering and product demonstrations to customers, strategic...


  • Singapore 90 SECONDS INTERNATIONAL PTE. LTD. Full time

    Roles & ResponsibilitiesThe RoleWe’re seeking a dynamic Success Concierge Manager to deliver exceptional customer experiences, combining strategic account management with production expertise.This hybrid role prioritises enterprise account level success services such as; presenting our unique offering and product demonstrations to customers, strategic...