Concierge Lead Executive

1 day ago


Singapore RECRUIT EXPRESS PTE LTD Full time

We are seeking a highly skilled Concierge Lead Executive to join our team at RECRUIT EXPRESS PTE LTD.

Job Description:

The Concierge Lead Executive will be responsible for leading a team of 20 Concierge Associates, ensuring exceptional service delivery and driving the enhancement of service experiences on par with luxury hospitality brands.

This role requires strong leadership skills, coaching abilities, and attention to detail. The successful candidate will provide coaching and advisory support to team members, refine service standards and SOPs, and communicate effectively with both internal and external stakeholders.

The Concierge Lead Executive will also be responsible for managing performance, selecting and recruiting new hires, conducting onboarding, and ensuring counter coverage. This role involves supporting building managers and other stakeholders to meet tenants' requests, attending special events, handling service recovery incidents, and delivering training contents to refresh the Concierge team's knowledge.

Key Responsibilities:

  • Lead a team of 20 Concierge Associates and drive exceptional service delivery
  • Provide coaching and advisory support to team members
  • Refine service standards and SOPs, and communicate effectively with stakeholders
  • Manage performance, select and recruit new hires, and conduct onboarding
  • Ensure counter coverage and support building managers and other stakeholders
  • Attend special events, handle service recovery incidents, and deliver training contents

Requirements:

To succeed in this role, you will need excellent leadership, coaching, and communication skills. You should have experience in customer service delivery, concierge services, and property management. Strong interpersonal skills, attention to detail, and ability to work in a fast-paced environment are essential.

Salary:

$5,500 - $6,500 per month (dependent on experience)

About Us:

We are RECRUIT EXPRESS PTE LTD, a leading recruitment agency committed to providing exceptional service to our clients and candidates. If you are passionate about delivering outstanding service and leading a team, we encourage you to apply for this exciting opportunity.



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