Chief Concierge/Manager

2 days ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Job Description

We are seeking an experienced Chief Concierge/Manager to lead our Concierge team in delivering exceptional service experiences to our tenants and guests. The successful candidate will be responsible for overseeing the day-to-day operations of the Concierge team, ensuring seamless delivery of services, and maintaining high standards of customer satisfaction.

Key Responsibilities:
  • Team Leadership: Oversee the Concierge team to ensure they deliver best-in-class service experiences consistently, providing coaching and advisory support as needed.
  • Service Delivery: Be accountable for the Concierge team's service delivery, manage performance, and refine service standards and SOPs.
  • Customer Engagement: Actively engage with customers, respond to feedback, and work collaboratively with stakeholders to meet their requests.
  • Talent Management: Manage departmental budgets, process purchase requisitions, and oversee procurement as required.
Requirements:
  • At least 10 years of experience in concierge, hospitality, or service-related roles, with at least 3 years of supervisory experience leading a team.
  • A proven track record of delivering high standards of service, with recognition or accolades.

Estimated salary: SGD $80,000 - $120,000 per annum, depending on qualifications and experience. RECRUIT EXPRESS PTE LTD offers a competitive compensation package, including benefits and career growth opportunities.


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