Chief Concierge/ Manager #JTL

1 week ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Roles & Responsibilities

  • Oversee the Concierge team to ensure the highest quality of service experience to our tenants and guests while maintaining smooth operations.
  • Lead and drive the team members to provide best in class service experiences everyday,
    consistently.
  • Involved in operations and be accountable for the Concierge team’s service
    delivery, provides coaching and advisory to help team members deliver the expected
    service experience.
  • Actively refine the service standards and SOPs; communicate and cascade to team
    members and our service partner to ensure they are adhered to.
  • Manage performance of our service partner, be involved in selection and recruitment of
    new hires, conduct onboarding where required.
  • Ensure counter coverage with review of in-house/outsourced team staggering rosters
  • Support the building managers and other stakeholders e.g. asset management teams to
    meet tenants’ requests.
  • Attend to special events e.g. VIP visits, service recovery incidents or escalated feedback.
  • Actively curate and deliver training contents to constantly refresh the Concierge team on
    the SOPs, service best practices and other contents.
  • Respond to customer feedback emails, collate feedback register on a monthly basis with
    recommendations on improvements.
  • Manage department’s budget and process purchase requisition, invoices, procurement as
    and when required.
  • Any other duties as assigned to support smooth operations and uplift of customer
    experience.

Job Requirements:

  • Minimum 10 years of concierge, hospitality, or service related experience, with at least 3
    years supervisory experience in leading a team.
  • Proven record of being a role model in delivering high standards of service, with accolades
    or recognition.

Interested candidates please send in your resume to:

Topaz Liang Huimin (CEI No. R1104500), email to: topaz@recruitexpress.com.sg

EA License No: 99C4599


Tell employers what skills you have

Coaching
Asset Management
Lifestyle
Concierge Services
Customer Experience
Housekeeping
Interpersonal Skills
VIP
Property
Service Recovery
Procurement
Transportation
Customer Service
Service Delivery
Hospitality
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