Hospitality Expert

6 days ago


Singapore RECRUIT EXPRESS PTE LTD Full time

Job Overview

As a key member of our RECRUIT EXPRESS PTE LTD team, the Hospitality Expert - Chief Concierge/ Manager plays a pivotal role in delivering exceptional service experiences to our tenants and guests.

Key Responsibilities

  • Lead a high-performing Concierge team to achieve the highest standards of service quality and efficiency.
  • Develop and implement effective strategies to drive team performance, ensuring seamless operations and excellent customer satisfaction.
  • Collaborate with cross-functional teams to refine service standards and SOPs, ensuring they are consistently met and exceeded.
  • Manage relationships with service partners, overseeing performance, and making recommendations for improvement.
  • Conduct onboarding for new hires, provide coaching and training to ensure team members meet expectations.
  • Ensure robust counter coverage through effective rostering and staggering of in-house and outsourced teams.
  • Support building managers and other stakeholders in meeting tenant requests, addressing special events, and resolving escalated feedback.
  • Design and deliver training programs to refresh the Concierge team on SOPs, service best practices, and other relevant content.
  • Monitor and respond to customer feedback, maintaining a register of suggestions for continuous improvement.
  • Manage departmental budgets, process purchase requisitions, invoices, and procurement as required.
  • Perform additional duties as assigned to maintain smooth operations and enhance customer experience.

Requirements

  • Minimum 10 years of experience in concierge, hospitality, or related services, including at least 3 years in supervisory roles.
  • A proven track record of delivering high service standards, demonstrated by accolades or recognition.

Estimated Salary Range: SGD $8,500 - SGD $11,000 per month, depending on qualifications and experience. A competitive salary reflecting your value to our organization.



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