Hospitality Service Expert

2 days ago


Singapore 1-PRODUCTION PTE. LTD. Full time
Job Overview

At 1-PRODUCTION PTE. LTD., we are seeking a skilled Hospitality Service Expert to join our team. As a key member of our staff, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable experience.

Key Responsibilities:
  • To provide professional and expert concierge services to customers.
  • To handle customer requests or enquiries via various channels.
  • To coordinate dining and event arrangements.
  • To interact with customers to resolve complaints and provide information in response to enquiries.
  • To establish relationships with customers through positive interactions.
  • To communicate responses in a clear, professional, timely, and concise manner.
  • To collaborate with the team to provide excellent customer service.

Requirements and Qualifications:
  • A minimum of 3 years of experience in Call Centre, Guest Relations, or Hospitality.
  • Prior experience in F&B reservations is preferred.
  • Proficiency in Microsoft Office, particularly Excel and PowerPoint.
  • Customer service-oriented, result-driven, and a good team player.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment.
  • Able to work weekends and public holidays.

What We Offer:
  • An estimated salary range of SGD $45,000 - SGD $65,000 per annum, depending on experience.
  • The opportunity to work in a dynamic and growing company.
  • Ongoing training and development opportunities.
  • A collaborative and supportive team environment.

About Us:

1-PRODUCTION PTE. LTD. is a leading provider of hospitality services. We strive to deliver exceptional experiences for our guests through our commitment to quality, professionalism, and innovation.



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