Hospitality Service Expert
2 days ago
At 1-PRODUCTION PTE. LTD., we are seeking a skilled Hospitality Service Expert to join our team. As a key member of our staff, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable experience.
Key Responsibilities:
- To provide professional and expert concierge services to customers.
- To handle customer requests or enquiries via various channels.
- To coordinate dining and event arrangements.
- To interact with customers to resolve complaints and provide information in response to enquiries.
- To establish relationships with customers through positive interactions.
- To communicate responses in a clear, professional, timely, and concise manner.
- To collaborate with the team to provide excellent customer service.
Requirements and Qualifications:
- A minimum of 3 years of experience in Call Centre, Guest Relations, or Hospitality.
- Prior experience in F&B reservations is preferred.
- Proficiency in Microsoft Office, particularly Excel and PowerPoint.
- Customer service-oriented, result-driven, and a good team player.
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment.
- Able to work weekends and public holidays.
What We Offer:
- An estimated salary range of SGD $45,000 - SGD $65,000 per annum, depending on experience.
- The opportunity to work in a dynamic and growing company.
- Ongoing training and development opportunities.
- A collaborative and supportive team environment.
About Us:
1-PRODUCTION PTE. LTD. is a leading provider of hospitality services. We strive to deliver exceptional experiences for our guests through our commitment to quality, professionalism, and innovation.
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