IT Desktop Engineer

3 weeks ago


Singapore SMART FORTE CONSULTING LLP Full time
Roles & Responsibilities

  • Provide face-to-face or remote customer support across all end user services provided by IT.
  • Apply technical knowledge to support end users for corporate issued desktop, laptop, and mobile devices as well as network services, email services, etc.
  • Install, upgrade, support and troubleshoot Windows Operating Systems and applications such as Microsoft Office or any other authorized desktop applications.
  • Troubleshoot and perform hardware break-fix on computers or follow up on warranty process accordingly
  • Deliver and maintain first-class customer service ensuring that all customers are responded to, and problems are addressed in a timely, efficient and professional manner.
  • Provide ideas and solutions to prevent problems and incidents from reoccurring that impact client computing support and overall employee productivity.
  • Perform analysis and support of functional or corporate deployed service(s) using problem solving techniques and root cause analysis concepts.
  • Other adhoc tasks as assigned.

Job Requirements

  • Diploma holder
  • At least 1 year of end user support experience
  • 5 days work at Depot Close
  • Salary $2600 - $2700


Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.



Tell employers what skills you have

Desktop applications
network services
Microsoft Office
Technical customer support
IT Hardware Support
Hardware
Customer Support
Desktop Support
IT End User Computing
Root Cause Analysis
Problem Solving
remote support
MS Word
Windows Operating Systems
Warranty
Mobile Devices
Communicating with end users
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