Client Account Service Executive
3 weeks ago
Working within the CSR/account team, the Client Account Service Executive will undertake the day to day client account management requirements whilst delivering excellent customer service. You will support the activities (day to day and development) of all junior individuals working within their designated client account.
Job responsibilities:
- Support the Customer Service team with any and all support for the designated customer account to ensure it meets the necessary KPI/RTP
- Using the appropriate communication channels, clarify client requirements while managing client expectations with respect timelines
- Reference applicable to its business generic and customer specific standard working practices (SWP) to effectively process all the necessary pre-artwork build activities utilising company/client artwork management tools
- Produce/update tracking documents, notifying the account lead should deliverables timing become a concern
- Schedule production resources where directed
- Release completed products in line with the agreed timelines
- Preparation of quotes and invoices for client billing
- Coach, mentor and support the development of junior staff within the designated client account, in accordance with client account requirements and applicable SWP
- Identify and constructively raise issues with relevant team members, promoting best practice
- Support the Management team through the investigation of process improvements, making recommendations for process improvements
- Support the introduction of technology changes through system testing, communicating issues/potential issues
Job requirements:
- Bachelor Degree or Diploma in any discipline
- Understands company products, customer requirements and processes. Is able to demonstrate compliance with SWP & Account specific practices. Has a basic understanding of artwork creation
- Listens attentively to what is required and is able to communicate effectively with all stakeholders via various communication channels
- Is able to demonstrate excellent customer service, ensuring customer requirements are met or exceeded
- Is able to build positive functional working relationships with all internal & external stakeholders
- Is a respected member of the team, effectively contributing. Working effectively with all team members, seeking input from relevant parties to ensure all parties are fully up to date. Takes decisive action to address problems, follow up with relevant team members and provides coaching to support their improvement
- Has an understanding of account specific financials: PO processes, applying costs and invoicing
- Is organised, able to plan and prioritise own and others workload. Is able to manage volume and support on various projects at once
- Is able to resolve everyday problems looking at the bigger picture, knowing when to escalate. Undertake Root Cause and Corrective Action Investigations and provide guidance to relevant individuals/team. Looks for ways to improve work processes and procedures
- Is commercially astute and able to identify growth opportunities. The ability to support and develop others
- Is able to work in a flexible and dynamic work environment, working towards fast moving deadlines
- Competent with Outlook, Word, Excel, Adobe Acrobat, bespoke in-house systems and where necessary client specific systems
- Has the desire to upskill and takes responsibility for self-development. Open to constructive feedback for self-improvement
Tell employers what skills you have
Coaching
Outlook
Account Management
Microsoft Office
Microsoft Excel
Tax
Financials
Investigation
System Testing
Invoicing
Accounting
Adobe Acrobat
Excel
Customer Service
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