Customer Service Executive
3 weeks ago
Nearest MRT: Jurong East
Working Hours: Monday to Friday 8.30am – 5.30pm
Gross Salary: Up to $3,000 per month + 1-month AWS + VB
Job Responsibilities:
To assist the Manager in the implementation of Customer Service
· Receive and attend to customer’s enquiry, feedback and complaints.
· Analyze customer’s request, complaints, channel to relevant staff for follow-up action, and ensure all cases are attended to promptly.
· Monitoring and report on Customer survey and feedback.
· Organization of company’s functions and community activities, general office correspondence and responding to customer’s requests.
· Preparation, explanation, negotiation, monitoring and maintenance of Security Services Agreement.
· Attend to and manage customers’ request for Rate Reduction.
· Attend to and manage customers’ termination notice, salvage of accounts and handling all issues including dismantling, compensation etc.
· Managing tenants of multi-tenanted buildings including incoming and outgoing tenants, promotion of service to the tenants.
2. Implementation of customer service and appreciation program:
· Develop, implement and monitor suitable activities e.g. Seminar, Bowling events and program to reward, build rapport and provide value-added service to the customers.
· Development and maintenance of customers' data for implementation of feasible customer service program in the ERP systems.
· Application of Customer Relations Management
· Sourcing of gifts and souvenirs and facilitate and monitoring of the distribution of these gifts to the customers’
· Respond to customers’ request for annual events sponsorship
· Visit to existing customers to solicit feedback and to promote new service to customer
3. Digital marketing service support:
· Maintenance and monitoring of Web-site
· Development and setting up of Digital marketing platform to existing subscribers and business associates.
· Follow up attendance to customers' request from Web-site.
4. Responsible for overall safety performance when executing daily works.
Job Requirements:
· Higher NITEC or Diploma in Computer & Mass Communications or Business Studies
· Relevant experience in Customer Support and Administration.
· Entry Level applicants can be considered with relevant internship experience.
We regret to inform that only shortlisted candidates will be notified.
Interested candidates, please forward a copy of your resume to: justin.lee@tg-hr.com.
Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275
Tell employers what skills you have
Negotiation
Sponsorship
Microsoft Office
Microsoft Excel
Customer Support
Interpersonal Skills
ERP
Administration
Channel
Digital Marketing
Team Player
Customer Service
Sourcing
Customer Service Experience
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