Sales Coordinator

4 weeks ago

Singapore HOLIDAY INN EXPRESS & SUITES SINGAPORE NOVENA Full time
Roles & Responsibilities

What’s the job?

The Sales Coordinator provide administrative and customer support to the sales team, working as a team towards the yearly revenue goal.

Your day-to-day

Rooms Sales Support

  • Provide general administration duties and customer support for the Sales & Marketing (S&M) department. Priority would be given to Leisure group bookings, and conference and banqueting events.
  • Responsible in monitoring and updating the various systems related to S&M department including Hotel Sales & Catering System.
  • Set up and maintain department’s filing system, database management, business tracing system, Sales & Catering System.
  • Work closely with other related departments to ensure smooth workflow within the hotel.
  • Assist to prepare/process proposal, agreement, Banquet Event Orders (Beo) and Change Log.
  • Ensure accurate and efficient filing of contracts, processing of reservations and new business leads.
  • Ensure smooth flow of inter-department information so that support services can be provided for S&M department.
  • Assist to monitor customer satisfaction regularly and learn about their needs and develop relationships from which to earn repeat and expanded business.
  • Follow-up on all enquiries / proposals, contract, rooming list and payment when necessary.
  • Ensure that payment deadline is met prior to group arrival / event start via a secure payment gateway.
  • Handle incoming emails, tele-sales enquiries, and always conduct targeted tele-sales and telemarketing and hand over to respective sales personnel.
  • Attend site inspection and entertainment when required with potential clients.
  • Create and maintain the department database (Leisure, Conference and Banqueting).
  • Responsible for month-end report submission and any other ad-hoc reports.

Event Sales & Services Support

  • Assist in end-to-end planning and seamless execution of events, including seminars, weddings, corporate meetings/gatherings, social dinners, etc.
  • Schedule site inspections and monitor activities to ensure that the events meet the requirements of clients prior to signing contract.
  • Innovate, adapt and work closely with clients to produce a plan that meets their event requirements, needs and expectations when required.
  • Initiate billing procedures, ensure that deposits and/or credit applications are received with adequate information and within an acceptable time frame prior to signing contract.
  • Always ensure the accuracy of bookings, event requirements and banquet event order (BEO) paperwork.
  • Collaborate with chef on menu requests if required.
  • Work closely with operations team to ensure preparation and seamless execution of committed events.
  • Coordinate logistics for events, including setup, registration, catering, and audio-visual requirements if required.
  • Ensure timeliness and effectively responds to and handles any issues that may arise pre and post events by clients.
  • Focus on client experience and is present pre and post events to ensure a seamless and great experience for clients.Interacts with guests to obtain feedback on product quality and service levels when required.
  • Perform other duties as assigned by supervisor / management. In addition, perform related duties and special projects as assigned.
What we need from you
  • Diploma in Hotel Management or equivalent
  • Minimum 1 year experience in sales related coordination work; preferably with hospitality related experience
  • Proficient in administrative and organisational skills
  • Competent in Microsoft Office operating system/software
  • A positive and keen to learn attitude
  • Must be proficient in written and spoken English and with good communication skills

Tell employers what skills you have

Weddings
Microsoft Office
Microsoft Excel
Telesales
Entertainment
Telemarketing
Leisure
Customer Support
Administration
Good Communication Skills
Customer Satisfaction
Hotel Management
Catering
Hospitality

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