Tour Operations

2 weeks ago

Singapore WOOPA TRAVELS PTE. LTD. Full time
Roles & Responsibilities

About The Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.


The perfect candidate is a dedicated team player who is enthusiastic about the travel and education sectors, and will be instrumental in ensuring the smooth operation of tours. If you are seeking growth and eager to challenge yourself in the expanding travel industry post-pandemic, this opportunity is ideal for you


Job Responsibilities
  • Coordinate pre tour work, which include planning of tours, tour logistics, liaising with tour guides and external vendors
  • Coordinate post tour work such as collection of customer feedback.
  • Ensure that tours run smoothly and maintain high standard of tours
  • Provide feedback and work with internal teams (e.g sales) to enhance customer experience
  • Assist in ground management by providing support to tour guides and operational staff.
  • Involve in searching and scheduling of manpower
  • Manage inventory tracking and ensure that all necessary equipment and supplies are available, well-maintained, and ready for use for each tour
  • Conduct thorough risk assessment and develop risk management strategies
  • Represent the company and interact with clients in a professional and presentable manner.
  • Assist in procurement of goods and services required for tours and develop partnerships with suppliers
  • Assist in product development and development-based projects.
  • Monitor, track and report on feedback and online reviews (e.g. Google My Business, TripAdvisor, Facebook).
  • Perform other ad-hoc and admin duties as assigned
Job Requirements
  • Studied Tourism, Hospitality Management, Business Administration, or related field.
  • Working experience in tourism-related industry is a plus
  • Excellent communication skills and computer literacy
  • Great coordination skills and attention to detail
  • Personable and fluent in English

Tell employers what skills you have

Excellent Communication Skills
Microsoft Office
Microsoft Excel
Interpersonal Skills
Inventory
Risk Management
Virtual Tours
Attention to Detail
Communication Skills
Product Development
Customer Service
Able To Work Independently

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