Assistant Front Office Manager

5 days ago


Singapore ROYAL PLAZA Full time
Roles & Responsibilities

Job Summary:
As the Assistant Front Office Manager, you will lead our front-line team in setting new standards for guest service, creating seamless and memorable experiences across the Reception, Concierge, and Communication Centre. A process-driven leader with a passion for excellence, you’ll inspire a dedicated team, ensure efficient operations, and champion a guest-centric culture that reflects the best of luxury hospitality.


Responsibilities

  • Drive daily operations in the Front Office, ensuring each guest interaction is smooth, engaging, and exceeds expectations.
  • Lead by example, staying visible in the lobby, promptly resolving guest inquiries, and addressing service recovery needs with professionalism.
  • Mentor, train, and empower team members, embedding a commitment to excellence in every interaction.
  • Collaborate closely with Housekeeping, Engineering, and Security teams for timely room readiness and impeccable standards.
  • Maintain high performance and service standards across shifts, facilitating smooth handovers and operational continuity.
  • Partner with the Front Office Manager on budgeting, expenses, and innovative service improvements that enhance guest satisfaction.

Experience & Skills

  • A proven track record in high-end hospitality environments with 3+ years of front office management experience.
  • Strong organisational and leadership skills, with an eye for detail and process improvement.
  • International experience in luxury hospitality is preferred, bringing a global and culturally attuned perspective.
  • Familiarity with Opera / Opera Cloud and proficiency in process management tools.
  • Ability to speak Hindi is a plus, enhancing connections with our diverse clientele.
  • Degree in Hospitality Management or a related field preferred.

Tell employers what skills you have

Coaching
Front Office
Leadership
Process Improvement
Housekeeping
Office Management
Service Recovery
Hospitality Management
Process Management
Opera
Budgeting
Customer Satisfaction
Decision Making
Hotel Management
Hospitality
  • Assistant Manager

    3 weeks ago


    Singapore GRAND HYATT SINGAPORE Full time

    Roles & ResponsibilitiesEmbark on a rewarding journey with us as an Assistant Manager – Front Office, where you not only play a pivotal role in ensuring the seamless operation of the department but also take the reins in leading and managing a dedicated team. Align with our esteemed brand standards and surpass the expectations of colleagues, guests, and...

  • Front office manager

    1 month ago


    Singapore MERCURE SINGAPORE BUGIS Full time

    Job Responsibilities Reporting to the Director of Rooms, the Front Office Manager takes charge of the Front Office Operations such as planning, coordinating, and supervising. Train and motivate the team to deliver service excellence. Ensure all guest requests and queries are responded to promptly and effectively; be available to assist on duty in the hotel....


  • Singapore GRAND HYATT SINGAPORE Full time

    Job DescriptionWe are seeking a highly skilled and experienced Front Office Operations Manager to join our team at the Grand Hyatt Singapore. As an Assistant Manager, you will play a pivotal role in ensuring the seamless operation of the front desk department and leading a dedicated team.About This RoleYou will collaborate with the Assistant Front Office...


  • Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description Coordinate with Housekeeping, Engineering, and other Departments in handling guests’ requests, inquiries and complaints regarding accommodation, service and billing. Ensure that these activities are well executed to ensure guests’ satisfaction with accommodation and services. Formulate and enforce all policies,...

  • Front Office Manager

    2 weeks ago


    Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description Coordinate with Housekeeping, Engineering, and other Departments in handling guests’ requests, inquiries and complaints regarding accommodation, service and billing. Ensure that these activities are well executed to ensure guests’ satisfaction with accommodation and services. Formulate and enforce all policies,...


  • Singapore Hyatt Corporation Full time

    Grand Hyatt Singapore Job OpportunityWe are seeking a skilled Front Office Operations Manager to oversee the seamless daily operations of our Guest Experience team. As a key member of our front office team, you will play a pivotal role in building up and managing a new operational team within our environment.About the RoleThis exciting opportunity involves...


  • Singapore THE RITZ-CARLTON, MILLENIA SINGAPORE Full time

    JOB SUMMARY Responsible for the management of all aspects of the Front Office including Concierge, Front Desk, Guest Relations, Guest Services (Bell), and Service Experience (Operator), in accordance with hotel standards. Directs, implements and maintains a service and management philosophy that serves as a guide to respective staff. Responsible for...


  • Singapore H World Holdings Singapore Full time

    The incumbent will assist the Manager in the supervision and control of the Front Desk operations and carry out all guest service duties. Primary Responsibilities: Supervise, coordinate and participate in all Front Desk activities. Check grooming standards for all Front Office staff. Determine daily room requirements and ensure guest’s special requests...


  • Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time

    Job DescriptionThe Front Office Operations Manager plays a crucial role in ensuring the smooth delivery of exceptional services to our guests. Working under the supervision of the Acting Assistant Front Office Manager, this individual oversees the day-to-day operations of the front office, including night shift if applicable.This position involves liaising...


  • Singapore H WORLD HOLDINGS SINGAPORE PTE. LTD. Full time

    Hotel Front Office Supervisor OpportunityWe are seeking a highly skilled and experienced Hotel Front Office Supervisor to join our team at H WORLD HOLDINGS SINGAPORE PTE. LTD.About the RoleThis is an exciting opportunity for a motivated and results-driven individual to take on a key leadership role in our front office operations.The successful candidate will...


  • Singapore Accor Hotels Full time

    Company Description Welcome to Sofitel Cairo Downtown, a new destination in the heart of Cairo, combining luxury, elegance, and French art de vivre, We are currently seeking a Front Office Manager to join our team. As the leader of our front office operations, you will be responsible for ensuring exceptional guest experiences, managing a team of front...

  • Front office manager

    3 weeks ago


    Singapore Private Advertiser Full time

    FRONT OFFICE MANAGER JOB SCOPE The Front Office Manager is responsible to ensure that all guests are been well received and attended through their stay with the Hotel. JOB RESPONSIBILITIES 1. Plan, monitor and control staff movement with regard to their annual leave, public holiday, medical leave and their rest days.2. Conduct interview sessions for the...


  • Singapore HOTEL ROYAL @ QUEENS (SINGAPORE) PTE. LTD. Full time

    The HOTEL ROYAL @ QUEENS (SINGAPORE) PTE. LTD. is seeking an experienced Front Office Operations Manager to join their team.As a key member of the management team, you will be responsible for leading the day-to-day operations of the Front Office Department and ensuring that hotel standards are maintained at all times.This role requires strong leadership and...


  • Singapore ROYAL PLAZA Full time

    Roles & ResponsibilitiesJob Summary: The Front Office Manager is responsible for the overall management and operation of the Front Office department providing efficient service and meaningful experiences. You will foster a culture of hospitality, leading and directing the Front Office team towards achieving service excellence at all times and ensuring that...

  • Front Office Manager

    2 months ago


    Singapore ROYAL PLAZA Full time

    Roles & ResponsibilitiesJob Summary: The Front Office Manager is responsible for the overall management and operation of the Front Office department providing efficient service and meaningful experiences. You will foster a culture of hospitality, leading and directing the Front Office team towards achieving service excellence at all times and ensuring that...


  • Singapore Far East Organization Full time

    Assistant Manager, Front Office (Oasia Cluster)ResponsibilitiesDirect, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the...


  • Singapore TALENTVIS SINGAPORE PTE. LTD. Full time

    We are looking for a dynamic and customer-focused Front Office Coordinator to join our team at Talentvis Singapore Pte. Ltd.This is an exciting opportunity to work in a fast-paced environment where your role goes beyond just greeting guests. As a Front Office Coordinator, you will be the first point of contact for visitors, managing front desk operations,...


  • Singapore HOTEL ROYAL LIMITED Full time

    Roles & ResponsibilitiesJOB SCOPEThe Front Office Manager is responsible to ensure that all guests are well received and attended throughout their stay with the Hotel.JOB RESPONSIBILITIES1. Plan, monitor and control staff movement with regards to their annual leave, public holiday, medical leave and their rest days.2. Conduct interview sessions for the...

  • Front Office Manager

    3 weeks ago


    Singapore HOTEL ROYAL LIMITED Full time

    Roles & ResponsibilitiesJOB SCOPEThe Front Office Manager is responsible to ensure that all guests are well received and attended throughout their stay with the Hotel.JOB RESPONSIBILITIES1. Plan, monitor and control staff movement with regards to their annual leave, public holiday, medical leave and their rest days.2. Conduct interview sessions for the...

  • Front office manager

    1 month ago


    Singapore Amara Singapore Full time

    JOB SUMMARY: The Front Office Manager is responsible for entire operation of the Front Office and the delivery of quality service to the guests JOB RESPONSIBILITIES: To direct, control and co-ordinate activities of associate engaged in such activities as: receiving, processing and confirmation room reservations.Selling, registering and assigning rooms to...