Guest Relations Executive

3 weeks ago


Singapore GAIA CHINESE CULINARY PTE. LTD. Full time
Roles & Responsibilities

About the Restaurant

A new and upcoming fine dining Chinese restaurant concept helmed by award-winning Chef. Crafting unique flavours elevated with quality handpicked ingredients to reinvent classic dishes with a twist, we aim to provide a one-of-a-kind dining experience for our guests through high-end hospitality standards and a feast for the senses. Perfect for intimate gatherings, business meetings or events, the restaurant encompasses a mix of seating options suitable for every occasion.


This position will report to the Assistant Restaurant Manager/ Operations Manager

** Available shifts: 10.30am - 3.30pm or 5pm - 10pm

The working location is within walking distance from Bras Basah MRT station and City Hall MRT station


Job Responsibilities:

  • Create a welcoming and pleasant atmosphere for guests, ensure smooth seating arrangements, and provide excellent customer service
  • Process payments, handle cash transactions with precision, and utilize the Point of Sale (POS) system efficiently
  • Enhance the overall dining experience for customers by being a friendly and organized presence at the front of the restaurant
  • Make reservations via phone or email and promptly respond to guest inquiries
  • Demonstrate in-depth knowledge of the restaurant menu and products to provide excellent service
  • Maintain guest profiles and history, noting special occasions and requests
  • Escort guests to their table and provide recommendation and information proactively
  • Upsell special promotions and events to guests
  • Adhere to the compliance of sanitation and safety regulations

Job Requirements:

  • 1 year of relevant experience
  • Well-groomed, clean, and professional appearance
  • strong customer service skills with a passion for creating memorable experiences
  • Comfortable with flexible work hours including shifts, split shifts, weekends, and public holidays

Tell employers what skills you have

Customer Service Skills
Ingredients
Social Media
Housekeeping
Sanitation
Selling
Fine Dining
Cashiering
Team Player
Customer Service
Able To Work Independently

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