Room Division Manager

3 weeks ago

Singapore THE SINGAPORE RESORT & SPA Full time
Roles & Responsibilities

JOB RESPONSIBILITIES

· Responsible for the proper, efficient and profitable functioning of the Rooms Division.

· Prepares the long-term and short-term strategies and plan, budget and forecast for Rooms Division.

· Develops, recommends and advises the Cluster General Manager on Rooms Division goals, objectives and policy.

· Be proactive and resourceful in the analysis of trends and changing needs and expectation of guests in terms of accommodations, services and facilities.

· Ensures that the Front Office compliment efforts to achieve ARR and occupancy goals with proper, sound yield management of room inventory.

· Ensures that the Bell Service maintains speed and a very good standard of service.

· Ensures that the Telephone team handles all administrative and guest class promptly and in a friendly manner.

· Coordinating with Housekeeping, Engineering and Security Department on hotel operations relating to guest services.

· Inspects guest rooms, public areas, lobby and other facilities periodically in order to maintain high quality room and services standard.

· Coordinates with the Talent & Culture Department for manpower needs, recruitment, promotion, termination etc.

· Reviews departmental programs to ensure development of future department heads.

· Visits all departments daily and observes routine activities.

· Undertakes any other duties as may be assigned by the General Manager.


TEAM MANAGEMENT

· Identify and develop team members with potential

· Conduct performance review with the team

· Constantly monitor team members’ appearance, attitude and degree of professionalism

· Develop, conduct maintain all training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business and ensure they adhere to the LQA Standards.

· Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

· Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

· Treat guests and ambassadors from all cultural groups with respect, sensitivity and transparency.


OTHER RESPONSIBILITIES

· Maintain complete knowledge of all hotel services/features

· Be well versed in hotel fire & life safety/emergency procedures

· Attend all briefings, meetings and trainings as assigned by management

· Report for duty on time wearing clean and complete uniform at all times

· Maintain a high standard of personal appearance and hygiene at all times

· Perform other reasonable duties assigned by the Management of the Hotel


JOB REQUIREMENTS

· Diploma in Tourism & Hospitality Management

· Minimum 3 years of relevant experience in a similar capacity

· Excellent reading, writing and oral proficiency in English language

· Ability to speak other languages and basic understanding of local languages will be an advantage

· Good working knowledge of MS Excel, Word, & PowerPoint


Tell employers what skills you have

Front Office
Rooms Division
Budgets
Leadership
Housekeeping
Hospitality Management
Developing People
Employee Training
Team Management
Writing
Communication Skills
Customer Satisfaction
Staff Management
Decision Making
Hotel Management
People Management Experience
Staff Development

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