Private Advertiser | Manager, Rooms Division

2 days ago


Singapore Private Advertiser Full time

JOB SCOPE
The Manager, Front Office Operations is responsible to ensure that all guests are well received and attended throughout their stay with the Hotel. Ensure efficiency managing of the day to day operations of the Front Office and sufficient manpower to man the operations.
JOB RESPONSIBILITIES
Plan, monitor and control staff movement with regards to their annual leave, public holiday, medical leave and their rest days.
Conduct interview sessions for the recruitments for all front office positions.
Design and develop training programs to upgrade the skill level and improve the performance of the front office staff.
Ensure that regular on-going communication is carried out with all employees to create awareness of guests expectations.
Attend the daily morning briefing and monthly meeting with the Senior Management.
Authorise room rate changes, paid-out, room allowance and cash advances according to the establish room rates.
Evaluate room availability during peak periods to maximise occupancy.
Update policies and procedures to improve on the overall efficiency of the Front Office operations.
Work closely with Security Department on all irregularies affecting the Front Office Department.
JOB REQUIREMENTS
Possess a Degree in Hospitality and Tourism Management.
At least five (5) years of relevant working experiences and exposures in similar position in the hospitality industry.
Certified as a Trainer able to design, develop and implement training programs for the front office staff.
Excellent written, communication and interpersonal skills.
Possess strong leadership in leading and managing a team.
Able to work independently and able to work with inter-departments.
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