Private Advertiser | Manager, Front Office Operations
3 weeks ago
JOB SCOPE
The Manager, Front Office Operations is responsible for ensuring that all guests are well received and attended to throughout their stay with the Hotel. This role ensures efficiency in managing the day-to-day operations of the Front Office and sufficient manpower to support these operations.
JOB RESPONSIBILITIES
Plan, monitor, and control staff movement regarding their annual leave, public holidays, medical leave, and rest days.
Conduct interview sessions for the recruitment of all front office positions.
Design and develop training programs to upgrade the skill level and improve the performance of the front office staff.
Ensure that regular ongoing communication is carried out with all employees to create awareness of guest expectations.
Attend the daily morning briefing and monthly meetings with Senior Management.
Authorize room rate changes, paid-outs, room allowances, and cash advances according to the established room rates.
Evaluate room availability during peak periods to maximize occupancy.
Update policies and procedures to improve the overall efficiency of Front Office operations.
Work closely with the Security Department on all irregularities affecting the Front Office Department.
JOB REQUIREMENTS
Possess a Degree in Hospitality and Tourism Management.
At least five (5) years of relevant working experience in a similar position in the hospitality industry.
Certified as a Trainer able to design, develop, and implement training programs for front office staff.
Excellent written, communication, and interpersonal skills.
Strong leadership skills in leading and managing a team.
Able to work independently and collaboratively with inter-departmental teams.
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