Capella | In-Room Dining Manager
4 days ago
Position Overview
The In-Room Dining Manager is responsible for developing and maintaining the highest standard of quality in presentation, supervision and control of in-room dining service. The individual is a role model for the colleagues by providing sound advice, guidance and morale building and follow up tasks as assigned.
The Role
In-Room Dining Operations
Provide overall leadership and management for In-Room Dining
Analyze periodic revenue and cost reports, monitor actuals against budgets and provide commentaries and action plans to remain on track
Attend departmental meetings, line-ups and other training as scheduled
Manage the operations with the assistance of the F&B Supervisors
Hold briefing with colleagues for each shift and review occupancy forecast, reservations, special attention, complaints, problematic issues and others as deem appropriate
Be aware of clientele mix, seasonal periods and festivities and make recommendation to management for competitive analysis and budgeting purposes
Provide guest with an enjoyable and expertly served in-room dining experience
Drive Service and Operational Excellence
Handle guest complaints by following the procedures and ensuring guest satisfaction
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation
Analyze guests' feedback to ascertain guest service delivery gaps
Ensure compliance with hotel policies and procedures, including safety and security protocols
Manage Team
Manage the human resources in the department to attract and retain employees
Review talent capability and develop high potential employees for the department
Identify training needs of the division and implement a training plan in conjunction with the department heads to close gaps
Support and actively participate in the planning and execution of the hotel's overall staff development and retention efforts
Talent Profile
Minimum Diploma education or equivalent
7 years of supervisory experience at luxury hotels/resorts
Prior experience in managing a team in luxury hotels/resorts
Responsible and independent individual who can perform with minimum supervision
Ability to communicate with guests and internal stakeholders clearly and pleasantly
Possess Singapore's Food Safety Certification
#J-18808-Ljbffr
-
Luxury In-Room Dining Director
4 weeks ago
Singapore Capella Singapore Full timeAbout Capella SingaporeCapella Singapore is a world-renowned luxury hotel that offers an exceptional in-room dining experience. We are seeking a skilled and experienced Luxury In-Room Dining Director to lead our team and deliver unparalleled service to our guests.Estimated Salary: SGD 120,000 - SGD 180,000 per annumJob Description:The Luxury In-Room Dining...
-
Capella culturist
1 month ago
Singapore Capella Full timePosition Overview The role of the Capella Culturist is to offer our guests an exclusive concierge service that is accurate, courteous, efficient and tailored to the individual requirements of our guests. Stationed at The Living Room of the Capella Hotel, the Capella Culturist is responsible for assisting every guest with dining, transportation,...
-
Luxury In-Room Dining Services Manager
2 weeks ago
Singapore CAPELLA HOTEL, SINGAPORE Full timeJob SummaryWe are seeking an experienced In-Room Dining Manager to join our team at the Capella Hotel in Singapore. As a key member of our Food and Beverage department, you will be responsible for delivering exceptional service to our guests while maintaining high standards of quality and efficiency.
-
Hotel In-Room Dining Operations Manager
2 weeks ago
Singapore CAPELLA HOTEL, SINGAPORE Full timeEstimated Salary: SGD 80,000 - SGD 120,000 per annum.About CAPELLA HOTEL, SINGAPORECabella Hotel in Singapore is seeking a seasoned professional to lead its In-Room Dining operations as an In-Room Dining Operations Manager. The successful candidate will be responsible for driving service excellence and operational efficiency within the department.Key...
-
Hotel Operations Director
3 weeks ago
Singapore CAPELLA HOTEL, SINGAPORE Full timeThe CAPELLA HOTEL, SINGAPORE is seeking a highly skilled and experienced Hotel Operations Director - In-Room Dining to join its team.Role OverviewThe successful candidate will be responsible for leading the In-Room Dining team to deliver exceptional guest experiences and ensure seamless operations. This role requires a strong leader who can drive service...
-
Luxury In-Room Dining Operations Manager
2 weeks ago
Singapore CAPELLA HOTEL, SINGAPORE Full timeJob Title: Luxury In-Room Dining Operations ManagerLocation: CAPELLA HOTEL, SINGAPOREOverviewThe In-Room Dining Manager is responsible for developing and maintaining the highest standard of quality in presentation, supervision and control of in-room dining service. The individual is a role model for the colleagues by providing sound advice, guidance and...
-
In-room dining manager
4 weeks ago
Singapore Capella Full timePosition OverviewThe In-Room Dining Manager is responsible for developing and maintaining the highest standard of quality in presentation, supervision and control of in-room dining service. The individual is a role model for the colleagues by providing sound advice, guidance and morale building and follow up tasks as assigned.The RoleIn-Room Dining...
-
Manager, capella connects
4 weeks ago
Singapore Capella Full timePosition OverviewThe Assistant Manager, Capella Connects & Reservations provides guests, hotels, and fellow team members with exceptional customer service during the call reservation process. The individual also supports the training needs of the department and manages the department's performance.The RoleCall Center OperationsProvide responses while...
-
In-Room Dining Manager
2 weeks ago
Singapore Capella Hotel Singapore Full timePosition Overview The In-Room Dining Manager is responsible for developing and maintaining the highest standard of quality in presentation, supervision and control of in-room dining service. The individual is a role model for the colleagues by providing sound advice, guidance and morale building and follow up tasks as assigned. The Role In-Room Dining...
-
Guest Relations Executive
3 months ago
Singapore CAPELLA HOTEL, SINGAPORE Full timeRoles & ResponsibilitiesPosition OverviewBased in The Living Room, the role of the Capella Culturist is to offer our guests an exclusive concierge service that is accurate, courteous, efficient and tailored to the individual requirements of our guests. He/she is responsible for assisting every guest with dining, transportation, entertainment and requests or...
-
In-Room Dining Manager
5 days ago
Singapore CAPELLA HOTEL, SINGAPORE Full timeRoles & ResponsibilitiesPosition OverviewThe In-Room Dining Manager is responsible for developing and maintaining the highest standard of quality in presentation, supervision and control of in-room dining service. The individual is a role model for the colleagues by providing sound advice, guidance and morale building and follow up tasks as assigned.The...
-
In-Room Dining Manager
3 weeks ago
Singapore CAPELLA HOTEL, SINGAPORE Full timeRoles & ResponsibilitiesPosition OverviewThe In-Room Dining Manager is responsible for developing and maintaining the highest standard of quality in presentation, supervision and control of in-room dining service. The individual is a role model for the colleagues by providing sound advice, guidance and morale building and follow up tasks as assigned.The...
-
Capella Experience Ambassador
1 month ago
Singapore Capella Singapore Full timeRole OverviewThe Capella Culturist serves as a personal ambassador for our esteemed guests, delivering exceptional service and tailored experiences that exceed expectations. With a keen understanding of our hotel's amenities, local culture, and attractions, this role is responsible for curating unforgettable moments for our discerning guests.Key...
-
Capella | Club Residences Manager
4 days ago
Singapore Capella Full timePosition Overview The Club Residences Manager is responsible for all aspects of operations within the club residences, with the support of its team of supervisors and assistant managers. The individual should be a good ambassador of Capella, and provides guidance to the team to provide a warm and personalized guest service to club residences guests during...
-
Food and Beverage Service Manager
1 month ago
Singapore Capella Singapore Full timePosition OverviewThe In-Room Dining Manager is a key role at Capella Singapore, responsible for delivering exceptional service and maintaining the highest standards of quality in our in-room dining service.This role requires a strong leader who can provide sound guidance, build morale, and drive service excellence.Key ResponsibilitiesLead the In-Room Dining...
-
Capella Hospitality Relationship Manager
1 month ago
Singapore Capella Singapore Full timeJob OverviewThe Capella Connects Executive role is a crucial part of our team, responsible for handling guest inquiries and reservations with exceptional service.
-
F&B Marketing Strategist at Capella Singapore
4 weeks ago
Singapore Capella Singapore Full timeJob Overview:The F&B Marketing Strategist plays a pivotal role in driving financial objectives and enhancing the desired positioning of dining and bar establishments at Capella Singapore. Reporting to the Executive Assistant Manager of Food and Beverage and Director of Marketing Communications, this individual will assist in implementing marketing and social...
-
Experienced Concierge Professional
4 weeks ago
Singapore Capella Singapore Full timeCompany Overview:Capella Singapore is a luxury hotel that prides itself on providing exceptional service to its guests. As a Capella Culturist, you will be responsible for delivering an unforgettable experience to our discerning clientele.Estimated Salary: SGD 45,000 - SGD 60,000 per annumJob Description:The role of the Capella Culturist involves providing...
-
Dining Service Director
1 month ago
Singapore Capella Singapore Full time**Job Overview:**We are seeking a highly skilled Dining Service Director to lead our food and beverage team at Capella Singapore. This is a fantastic opportunity for an experienced professional to take charge of providing exceptional dining experiences to our guests.**Key Responsibilities:Supervise and coordinate the daily operations of our dining outlets,...
-
Hospitality Assistant
2 weeks ago
Singapore CAPELLA HOTEL, SINGAPORE Full timeJob Description:At CAPELLA HOTEL, SINGAPORE, we are seeking a diligent and detail-oriented Hospitality Assistant - Room Attendant to join our housekeeping team.Key Responsibilities:Maintain the highest standards of cleanliness and presentation in guest rooms, corridors, and service pantries.Replenish guestroom supplies, mini-bar items, and linen as...