In-room dining manager

5 days ago


Singapore Capella Full time

Position OverviewThe In-Room Dining Manager is responsible for developing and maintaining the highest standard of quality in presentation, supervision and control of in-room dining service. The individual is a role model for the colleagues by providing sound advice, guidance and morale building and follow up tasks as assigned.The RoleIn-Room Dining OperationsProvide overall leadership and management for In-Room DiningAnalyze periodic revenue and cost reports, monitor actuals against budgets and provide commentaries and action plans to remain on trackAttend departmental meetings, line-ups and other training as scheduledManage the operations with the assistance of the F&B SupervisorsHold briefing with colleagues for each shift and review occupancy forecast, reservations, special attention, complaints, problematic issues and others as deem appropriateBe aware of clientele mix, seasonal periods and festivities and make recommendation to management for competitive analysis and budgeting purposesProvide guest with an enjoyable and expertly served in-room dining experienceDrive Service and Operational ExcellenceHandle guest complaints by following the procedures and ensuring guest satisfactionDocument all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situationAnalyze guests' feedback to ascertain guest service delivery gapsEnsure compliance with hotel policies and procedures, including safety and security protocolsManage TeamManage the human resources in the department to attract and retain employeesReview talent capability and develop high potential employees for the departmentIdentify training needs of the division and implement a training plan in conjunction with the department heads to close gapsSupport and actively participate in the planning and execution of the hotel's overall staff development and retention effortsTalent ProfileMinimum Diploma education or equivalent7 years of supervisory experience at luxury hotels/resortsPrior experience in managing a team in luxury hotels/resortsResponsible and independent individual who can perform with minimum supervisionAbility to communicate with guests and internal stakeholders clearly and pleasantlyPossess Singapore's Food Safety Certification#J-18808-Ljbffr



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