Captain - In-Room Dining Coordinator
1 month ago
Job Summary:
We are seeking a highly skilled In-Room Dining Captain to join our team at Marina Bay Sands. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests and ensuring seamless execution of orders.
Responsibilities:
- Supervise and coordinate all in-room dining operations, ensuring smooth and efficient service delivery.
- Train, mentor, and motivate a team of in-room dining staff, fostering a positive work environment and promoting teamwork.
- Take charge of guest orders, ensuring accuracy, timeliness, and adherence to quality standards.
- Collaborate with the culinary team to ensure menu offerings are up-to-date, appealing, and meet guest preferences.
- Maintain a thorough knowledge of the menu, including ingredients, preparation methods, and allergens, to assist guests with their dining choices.
- Handle guest inquiries, complaints, and special requests promptly and professionally, striving to exceed expectations.
- Monitor inventory levels, place orders for supplies, and ensure proper storage and handling of food and beverage items.
- Uphold and enforce health and safety regulations, maintaining a clean and organized work environment.
- Collaborate with other departments, such as housekeeping and front office, to ensure seamless guest experiences.
Requirements:
- Fluent in English and other languages is a plus.
- Experience in a similar role within the hospitality industry, preferably in a luxury hotel or resort setting.
- Leadership skills, with the ability to inspire and motivate a team to deliver exceptional service.
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests and colleagues.
- Strong organizational and multitasking abilities, with a keen eye for detail and the ability to work under pressure.
- Exceptional problem-solving skills, with the ability to think quickly and find effective solutions in a fast-paced environment.
- A passion for providing outstanding guest service, with a genuine desire to exceed guest expectations.
- Flexibility to work various shifts, including night shift and public holidays, based on business needs.
- Familiarity with point-of-sale systems and other relevant technology used in in-room dining operations.
- A commitment to upholding health and safety standards and ensuring compliance with all relevant regulations.
At Marina Bay Sands, we are committed to building a diverse, equitable, and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.
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