Luxury In-Room Dining Operations Manager

5 hours ago


Singapore CAPELLA HOTEL, SINGAPORE Full time

Job Title: Luxury In-Room Dining Operations Manager

Location: CAPELLA HOTEL, SINGAPORE

Overview

The In-Room Dining Manager is responsible for developing and maintaining the highest standard of quality in presentation, supervision and control of in-room dining service. The individual is a role model for the colleagues by providing sound advice, guidance and morale building and follow up tasks as assigned.

Responsibilities
  • Provide overall leadership and management for In-Room Dining
  • Analyze periodic revenue and cost reports, monitor actuals against budgets and provide commentaries and action plans to remain on track
  • Attend departmental meetings, line-ups and other training as scheduled
  • Manage the operations with the assistance of the F&B Supervisors
  • Hold briefing with colleagues for each shift and review occupancy forecast, reservations, special attention, complaints, problematic issues and others as deem appropriate
  • Be aware of clientele mix, seasonal periods and festivities and make recommendation to management for competitive analysis and budgeting purposes
  • Provide guest with an enjoyable and expertly served in-room dining experience
Driving Service and Operational Excellence
  • Handle guest complaints by following the procedures and ensuring guest satisfaction
  • Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation
  • Analyze guests' feedback to ascertain guest service delivery gaps
  • Ensure compliance with hotel policies and procedures, including safety and security protocols
Managing Team
  • Manage the human resources in the department to attract and retain employees
  • Review talent capability and develop high potential employees for the department
  • Identify training needs of the division and implement a training plan in conjunction with the department heads to close gaps
  • Support and actively participate in the planning and execution of the hotel's overall staff development and retention efforts
Talent Profile
  • Minimum Diploma education or equivalent
  • 7 years of supervisory experience at luxury hotels/resorts
  • Prior experience in managing a team in luxury hotels/resorts
  • Possess Singapore's Food Safety Certification
Salary & Benefits

$120,000 - $180,000 per annum, depending on experience, plus benefits package including medical, dental, and vision insurance, paid time off, and opportunities for professional growth and development.



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