SAP B1 AMS Manager

4 days ago

Singapore MOET HENNESSY ASIA PACIFIC PTE. LTD. Full time
Roles & Responsibilities

Moet Hennessy aims at making our commercial organization agile and efficient to deliver on our promises to shaping change, cultural and operational transformation. Our vision is to lead the future of luxury wines and spirits from nature to communities. Our company success will be created by pioneering people with passion for crafting experiences and turning challenges into opportunities to innovate.


Our strength comes from being diverse yet we are unified by five core values: Sharing, Elegance, Epicureanism, Integrity and Spirit of conquest. It starts from creating an efficient and caring work environment where all can reach their full potential. Being respectful, inclusive and embracing diversity makes others feel valued. In Moet Hennessy, we strive to search for harmony, moderation and concentrate on the essential. We always open up new territories and push the limits. Our commitment to the planet, to our Maison’s, and to our employees is what we believe in and makes us different.


Moet Hennessy embraces technology leadership and strives to identify where appropriate, modern digital

solutions and initiatives. Our current and future digital roadmap is a key pillar to contribute to a growing

business with a strong desire to deliver appropriate technologies.


In Moet Hennessy, we are fully devoted to becoming a place where people aspire to work by ensuring our people are empowered and all voices are heard. We continue to strengthen our commitment to building our company which values inclusivity, honesty and authenticity. You will have the opportunity to be part of an innovative and cross-cultural environment, where you will be encouraged to develop your entrepreneurial and pioneering spirit. We encourage our people to pursue their career aspirations as well as mobility opportunities across countries and within both Moët Hennessy and the LVMH Group.


JOB RESPONSIBILITIES


Since 2022, MHIS&T has set up a SAP Center of Excellence centrally managed around SAP technologies. In Q3 2023, activities around SAP B1 are attached to it to create the SAP B1 Center of Excellence which must deliver 3 types of activities.


  • Projects
  • Enhancements (called CBI, less than 20m/d)
  • AMS


This job description is focused on AMS activities.


Since 2023, MH has chosen a global partner for the delivery and maintenance of SAP B1 solutions.


In 2024, SAP COE's ambitions are to professionalize support activities with this partner:

  • · Management of SAP AMS activities by MH (here by external consultant)
  • · Creation of 2 delivery Centers (Morocco and Cebu) with the partner
  • · Set up of 3 shifts to serve the 3 regions of APAC / EMEA / AMER (“follow the sun”)
  • · Improve drastically level of services to end users
  • · Put in place clear governance & guidelines to manage SAP AMS


The roles and responsibility of the SAP B1 AMS Service Delivery Manager are the following one:


Service Management

  • Set up and ensure that systems, procedures, and methodologies are in place to support outstanding service delivery
  • Manage AMS resources partners in terms of priorities, escalations, service delivery, follow up ….
  • Monitor and manage support to ensure optimal service
  • Maintain high performance levels for service-related processes, and implement improvement activities wherever necessary
  • Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews
  • Develop a deep understanding of AMS to gain insights on the scope of service delivery
  • Take accountability for service delivery performance, meet customer expectations, and drive future demand
  • Analyse third-party as well as internal processes, and create strategies for service delivery optimization

Performance and Quality Management

  • Provide accurate and regular reports to the management on performance of the service delivery
  • Recommend methods of improvement and see that actions are implemented on time for service delivery upgrades.
  • Participate to staff subcontractor recruitment process (check skills, mindset etc.)
  • Build strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.

Meeting Support

  • Prepare and animate SAP AMS B1 SteerCo with Sponsors
  • Prepare and animate SAP AMS B1 SteerCo with Regions Stakeholders (IT or Business)
  • Prepare and animate in coordination with subcontractors all SAP B1 AMS meetings follow up

KEY SELECTION CRITERIA

  • At least 10 years of experience.
  • Service Management: deep understanding of service management principles and best practices to ensure the efficient and effective delivery of services: incident management, problem management, change management, and service level management.
  • Client Relationship Management: strong interpersonal and communication skills to build and maintain relationships with clients. Be able to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.
  • Leadership: Guide and motivate the team members. Ability to delegate tasks, provide clear directions, and inspire collaboration and teamwork.
  • Project Management: skills to plan, organize, and coordinate resources, timelines, and deliverables.
  • Problem-Solving: be adept at analyzing complex situations, identifying problems, and proposing effective solutions. Ability to think critically and make decisions quickly to address service-related challenges.
  • Financial Management: knowledge of budgeting, cost management, and financial planning to ensure that service delivery stays within budget and aligns with financial goals.
  • Continuous Improvement: mindset of continuous improvement. Proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery
  • SAP B1 Technical/Functional Knowledge: good understanding of ERP solutions& process, infrastructure







Tell employers what skills you have

Management Skills
Quality Management
Change Management
Financial Management
Service Management
Financial Planning
Cost Management
ERP
Relationship Management
Technology Leadership
Mobility
Problem Management
Service Level Management
Budgeting
Incident Management
Service Delivery

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