Team Lead, Telesales

4 days ago

Singapore ETIQA INSURANCE PTE. LTD. Full time
Roles & Responsibilities

Etiqa Insurance Singapore is looking for a dynamic individual to join our team. Do you have what it takes?


Are you:

  • Passionate about working with people?
  • A creative thinker with a positive attitude & outlook?
  • A strong dynamic communicator able to collaborate effectively?
  • Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.


Key Responsibilities:

Team Leadership:

  • Manage telesales representatives by providing guidance, training, and support to help them improve productivity and achieve company’s sales goals.
  • Create and maintain a positive and motivating work environment that encourages team collaboration and individual growth.
  • Lead by example through active participation in sales calls and customer interactions.
  • Understand team members’ sentiment to score high on employee happiness, or improve matters if their experience scores leave something to be desired.
  • Recruit high potential team members and ensure they are well-equipped to meet their targets.

Sales Management:

  • Take ownership in leads assignment, leads generation.
  • Develop and implement effective sales strategies and campaigns.
  • Analyse sales data and metrics to identify trends, opportunities, and areas to establish competitive edge.
  • Oversee budget, ensuring effective allocation of resources and adherence to financial targets.
  • Monitor and evaluate telesales calls to ensure quality standards are met and provide feedback to improve performance.
  • Responsible in generating management reports, team’s commission statement.
  • Identify opportunities for process enhancements, best practices and innovative techniques to increase productivity and success rates.
  • Ensure compliance with relevant laws, regulations, and company policies during telesales activities.

Customer Interaction and Issue Resolution:

  • Handle escalated customer inquiries and complaints in a professional manner.
  • Ensure exceptional customer service delivery and maintain high customer satisfaction levels.

Training and Development:

  • Mentor team members on closing techniques, product knowledge, and company policies.
  • Define training needs and measure training effectiveness.
  • Hands-on in developing and fine-tuning sales scripts.

Collaboration:

  • Work closely with product marketing, sales, and other departments to ensure telesales efforts are integrated with broader company strategies and initiatives.
  • Provide customers feedback to CX team and management for solutions and identify improvement initiatives.
  • Ad-hoc participation in roadshows to close sales on-site as and when required.

Requirements:

  • 7+ year’s telesales experience in general insurance with at least 3 years in a managerial or team lead position.
  • Proven track record in achieving sales targets in a telesales environment and experience in developing telesales strategies.
  • Experience in employing various closing techniques, effective scripts writing to move leads/opportunities toward making a sale.
  • Strategic thinker with excellent organisation skills.
  • Ability to thrive in a fast-paced, dynamic environment and agile to meet changing market conditions.
  • Excellent managerial skills with a knack for building rapport and influencing others.
  • Experienced in articulating system requirements/enhancement, automation such as CRM, telemarketing software, and other relevant technologies.
  • Experienced in driving telesales process enhancement and/or transformation initiatives is an advantage.
  • Analytical mind-set with the ability to interpret sales data and make data-driven decisions.
  • Bachelor degree in Business, Sales, or a related field.
  • Certified with BCP and PGI is a must.

Tell employers what skills you have

communicate
Lead Generation
Account Management
Sales
Salesforce.com
Sales Management
passionate
Cold Calling
Marketing
Dynamic
Business Development
positive attitude
Outlook 2010
environment
Ability to work creatively
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