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Front Desk Officer

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AFTERSHOCK PC is a leading Gaming PC company headquartered in Singapore with Markets in Australia and Malaysia. We focus on building the best custom-built PCs used by gamers, enthusiasts and performance users and are committed to deliver industry leading customer service.

As a Front Desk Officer, you will be greeting visitors professionally, determining the nature and purpose of their visit. Ensure guests’ requests and queries are attended to promptly, politely, and efficiently.

Job scope:

  • Responsible for day-to-day front desk reception duties which includes handling the Service Desk at Aftershock PC.
  • Daily tasks include answering inquiries, taking in devices (laptop, desktops) for servicing.
  • Ensure that customers’ forms are fill up and key into the system.
  • Arranging for delivery during off-peak hours/ non-peak hours.
  • Manage customer expectations and provide excellent customer service.
  • Able to carry a heavy load (Such as Desktop) when required.

Job Requirements:

  • Prior experience as a Receptionist or Customer Service Officer will be preferred.
  • Training will be provided.
  • Professional and pleasant disposition.
  • Excellent verbal communication skills.

Working hours: 5-days work week (4 days on weekdays + 1 Saturday, From 11am-8pm)