Retail Operations Executive
4 weeks ago
Responsible for driving sales and business performance, ensuring all KPI targets and profit objectives are met across an area of retail stores. Provide effective leadership, development, and performance management. Strive to deliver exceptional customer service by leading and ensuring that high store standards are consistently met.
JOB DESCRIPTION
- Maximize area performance; increase sales; improve margins; and reduce costs.
- Enhance operations and procedures to ensure customers receive a memorable experience.
- Maintain stores to create the desired shopping ambiance for our customers, including cleanliness and visual merchandising.
- Review surrounding retail environments to identify areas for improvement.
- Effectively manage new store openings, closures, and renovations.
- Create a high-performance culture through effective people management.
- Ensure high-quality staff are recruited, retained, and developed in line with the company’s direction.
- Lead, motivate, and develop store management teams, ensuring supervisors strive to exceed existing performance standards and sales goals.
JOB REQUIREMENTS
- Excellent customer service skills
- Excellent communication and listening skills
- Time Management skills
- Leadership skills
- Results driven
- Ability to think ‘out of the box’
- Meticulous and committed
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