Restaurant Reservations Executive

4 weeks ago


Singapore MARINA BAY SANDS Full time

JOB SCOPE

  • Provide luxury service by communicating to each guest in a thoughtful, tailored, and authentic manner; making each guest feel as they are the sole focus of your time.
  • Meet or exceed all Marina Bay Sands Standards associated with the job role, to include Forbes and Luxury Hotel standards.  
  • Assist both in-house and external guests with the planning, and making of breakfast, brunch, lunch, and dinner reservations at one of Marina Bay Sand’s 14 signature restaurants.
  • Processing all reservations requests accurately and with full details of what has been communicated between guest and yourself (Example: Special Requests, Food Allergies, Special Occasion, etc.).
  • Assist both in-house and external guests with any revisions or cancellations to their dining reservations.
  • Accurately respond to all restaurant inquiries received via telephone, email, or chat. 
  • Handle emergency situations in accordance with department and hotel guidelines.
  • Deliver first call resolution, handle all inquiries and/or complaints in a professional and pleasant manner by applying logic and using departmental empowerment tools.

JOB REQUIREMENTS

  • Minimally GCE ‘O’ Level, Nitec or higher.
  • Proficient in English; multilingual is strongly preferred.
  • Excellent communication skills, both verbal and written; excellent telephone etiquette.
  • Rotational shifts including public holidays and weekends depending on operation needs.
  • Proven experience in hotel reservations, concierge, front of house food & beverage or customer service is an advantage.
  • Customer centric attitude and works well under pressure.
  • Stay composed when handling complaints and emergencies.
  • Polite and confident with a great deal of patience.
  • Ability to multi-task and comfortable with system applications and technology.
  • High collaboration and adaptable to changes in a dynamic environment.
  • Mature, meticulous, resourceful, organized, and able to work independently. 



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