Client Service Lead, Financial Svcs

1 month ago

Singapore Singtel Group Full time

The CSL’s key mandate is to drive sales through a close partnership and co-creation with key clients and to ensure that what is sold is delivered with high quality and on time on budget. Here we see the CSL has 3 key mandates: 1. partner and co-create with clients through a consulting approach 2. drive sales, and 3. ensure quality delivery.

 

Core to this is the ability of the CSL to engage the clients C-suite to help them solve biz problems, ideate their digitalisation roadmap and help clients seize biz opportunities through the use of technology. All these requires the CSL to have strong consulting abilities.

 

The role of Client Service Lead (CSL) acts as a leading role in designated key client accounts to build trusted business relationship.  As a consultant to the client, this role requires the individual to have expertise and unique knowledge in the client’s business and operating industry, in order to create differentiated and tailored value prepositions for the key client accounts.  This will be in Digital Organisation Design, Digital Strategic and Master Planning, Business Case Development, etc.  His/Her work will require close client engagement and interaction and he/she will need to have the right mix of strong domain and industrial knowledge, so that he/she understands the complex business needs of key clients and is able to analyse their needs.  Through this, the CSL performs his/her role as a consultant to help the key client achieve its business growth while concurrently acting as a business operator for NCS to grow the client account in a profitable manner. This role is integral to sustaining and growing NCS’ core business. 

 

He/She will lead a client account team which comprises of a Delivery Lead and a Sales Lead.   For this, the CSL will be supported by a consulting team and other key staff who are experts in their respective digital, products and platforms fields.

 

Key Responsibilities:

  • Responsible for managing a profitable key client account(s)
  • Responsible for developing and operationalising account(s) growth plans for key client account(s)
  • Act as a consultant to clients and be responsible for achieving high client satisfaction score through a deep understanding of business needs via close client engagement and interaction
  • Responsible for developing and maintaining deep key client relationships
  • Responsible for developing a point of view or thought leadership once a year to strengthen NCS brand position in the market place.
  • Responsible for ideation with client to lead to opportunity originations

 

 

Requirements:

  • University Graduate
    • Technical/Engineering Degree a plus
  • 15 years or more in IT or ICT Consulting industry in leadership positions
  • Consulting practitioner
  • Good knowledge in ISO55001
  • Ability to architect value
  • Good sales acumen   
  • Good Communication skills
  • Good in managing large, diverse and complex teams
  • Understand and ability to apply social styles technique to manage stakeholders

  • Client Service Lead, Financial Svcs

    2 weeks ago

    Singapore NCS Full time

    Client Service Lead, Financial Svcs:Date:31 May 2024Location: Singapore, SingaporeCompany:Singtel GroupThe CSL's key mandate is to drive sales through a close partnership and co-creation with key clients and to ensure that what is sold is delivered with high quality and on time on budget.Here we see the CSL has 3 key mandates: 1. partner and co-create with...

  • Lead Svc Delivery Mgr, Svc Ldrship

    2 weeks ago

    Singapore NCS Full time

    Lead Svc Delivery Mgr, Svc Ldrship:Date:16 Feb 2024Location: Singapore, SingaporeCompany:Singtel GroupWe have a great opportunity for a talented and self-motivated (Lead) Service Delivery Manager to join our team at NCS. At NCS, we seek to nurture talents in creating and developing innovative solutions. If you are passionate about new technologies and new...

  • Client Service Lead, Financial Svcs

    6 days ago

    Singapore Singtel Group Full time

    The Client Service Lead (CSL) plays a vital role in boosting sales by collaborating closely with key clients to deliver high-quality results within the set deadlines. In essence, the CSL focuses on three main objectives: Partnering and co-creating with clients through a consultative approach Driving sales Ensuring quality delivery An essential aspect of...

  • Sales Manager, Financial Svcs

    2 weeks ago

    Singapore NCS Full time

    Sales Manager, Financial Svcs:Date:14 Jun 2024Location: Singapore, SingaporeCompany:Singtel GroupWe're searching for a Sales Manager to be part of our diverse team of talent here at NCSIf you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a...

  • Svc Delivery Mgr, Svc Leadership

    2 weeks ago

    Singapore NCS Full time

    Svc Delivery Mgr, Svc Leadership (IT Service Management Office):Date:14 Feb 2024Location: Singapore, SingaporeCompany:Singtel GroupNCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more.We believe in harnessing the power of...

  • Senior Svc Delivery Mgr, Svc Leadership

    2 weeks ago

    Singapore NCS Full time

    Senior Svc Delivery Mgr, Svc Leadership:Date:16 Apr 2024Location: Singapore, SingaporeCompany:Singtel GroupNCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.We believe in harnessing the power of technology to achieve extraordinary...

  • Aia Financial Services Intern

    2 weeks ago

    Singapore Win Financial Group Full time

    CompanyWin Financial GroupDesignationAIA Financial Services InternDate Listed05 Apr 2024Job TypeEntry Level / Junior Executive Intern/TSJob PeriodFrom 27 May Jul 2024ProfessionBanking / FinanceIndustryFinanceLocation NameAlexandra Road, AIA Singapore (Alexandra), SingaporeAddress371 Alexandra Rd, Singapore 159963MapAllowance / Remuneration$1,500 (project...

  • Svc Delivery Mgr, Svc(Ims) Ldrship

    2 weeks ago

    Singapore NCS Full time

    Svc Delivery Mgr, Svc(IMS) Ldrship:Date:30 May 2024Location: Singapore, SingaporeCompany:Singtel GroupNCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more.We believe in harnessing the power of technology to achieve extraordinary...

  • Svc Delivery Mgr, Svc(Ims) Ldrship

    2 weeks ago

    Singapore NCS Full time

    Svc Delivery Mgr, Svc(IMS) Ldrship:Date:12-Jan-2023Location: Singapore, SingaporeCompany:Singtel GroupNCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region and is a member of the Singtel Group. We are headquartered in Singapore and a wholly owned subsidiary of the...

  • Svc Delivery Executive, Svc(Ims) Ldrship

    2 weeks ago

    Singapore NCS Full time

    Svc Delivery Executive, Svc(IMS) Ldrship:Date:14-Apr-2023Location: Singapore, SingaporeCompany:Singtel GroupNCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region and is a member of the Singtel Group. We are headquartered in Singapore and a wholly owned subsidiary of...

  • Svc Delivery Executive, Svc(Ims) Ldrship

    2 weeks ago

    Singapore NCS Full time

    Svc Delivery Executive, Svc(IMS) Ldrship:Date: 1 Feb 2024Location: Singapore, SingaporeCompany: Singtel GroupNCS is a prominent information and technology services provider in the Asia-Pacific region and part of the Singtel Group. Based in Singapore, NCS offers specialized expertise and capabilities that benefit businesses.We specialize in providing...

  • Lead Analyst, Client Service

    2 weeks ago

    Singapore BNY Mellon Full time

    OverviewBring your ideas. Make history.BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks...

  • Analyst, Financial Risk

    2 weeks ago

    Singapore Chatham Financial Full time

    Analyst, Financial Risk (Japanese Speaker)Overview:Our Singapore team is growing and looking to hire an Analyst, Financial Risk Adviser. As a financial risk adviser focusing on the Japanese market, you will collaborate with two more experienced Japanese colleagues in managing engagements and client relationships. Clients include general corporates, private...

  • Client Services Lead

    2 weeks ago

    Singapore Hyphen Partners Full time

    Our client, a Digital Bank, is looking for a Client Services Lead to join them. In this role, you will lead the Customer Service team in Singapore and be the accountable service owner for all client service-related activities for the digital bank.We're looking for someone with experience execution experience in client or customer service with exposure to...

  • Prin. Svc Delivery Dir, Svc(Ims) Ldrship

    2 weeks ago

    Singapore NCS Full time

    Prin.Svc Delivery Dir, Svc(IMS) Ldrship:Date:27 Mar 2024Location: Singapore, SingaporeCompany:Singtel GroupAre you looking for value adding and impactful work?Do you want to make a difference with your expertise?With us, you'll be able to make it happen.NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing...

  • Svc Delivery Mgr, Svc(Ims) Ldrship

    2 weeks ago

    Singapore NCS Full time

    Svc Delivery Mgr, Svc(IMS) Ldrship:Date:1 Aug 2023Location: Singapore, SingaporeCompany:Singtel GroupNCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region and is a member of the Singtel Group. We are headquartered in Singapore and a wholly owned subsidiary of the...

  • Lead Client Service Representative

    2 weeks ago

    Singapore Franklin Templeton Investments Full time

    We are looking for a Lead Client Service Representative to join our Portfolio Administration / Global Client Service Support Asia team in Singapore. The position will be responsible for for coordinating Institutional Separate Accounts Events such as account openings, closures, transfers in kind, etc. and performing multiple client specific, external facing...

  • AIA Financial Services Intern

    1 month ago

    Singapore Win Financial Group Full time

    AIA Financial Services Intern Are you looking to reach your fullest potential?Internship Programme period: 27 May 2024 to 5 July weeks) At AIA, our mission is to build a better future for the people we serve by helping them live healthier, longer, and better lives. We recognise that this ambition can only be achieved when our people are inspired to reach...

  • Financial Adviser

    2 weeks ago

    Singapore GLOBAL FINANCIAL CONSULTANTS PTE. LTD. Full time

    Global Financial Consultants (GFC) is one of Singapore's most venerable and longest established wealth management and financial advisory businesses. Based in the heart of the financial district of Singapore, GFC is focused on providing a tailored and client-centric approach to help safeguard our clients' financial future whilst guiding them on the path to...

  • AIA Financial Services Intern

    1 month ago

    Singapore Win Financial Group Full time

    AIA Financial Services Intern  Are you looking to reach your fullest potential? Internship Programme period: 27 May 2024 to 5 July 2024 (6-weeks)  At AIA, our mission is to build a better future for the people we serve by helping them live healthier, longer, and better lives.  We recognise that this ambition can only be achieved when our people are...