Sr Technical Account Manager

1 month ago

Singapore Equinix Full time

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

 

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  

Sr Technical Account Manager

Job Summary

The Technical Account Manager (TAM) Senior Staff (Expert level) uses wide-ranged advanced technical experience to resolves complex customer issues. Focused on building relationships with mid/large strategic customer accounts to ensure the investment value of Equinix services. Onboards and advises customers during installations and configurations, engages managed service offerings, trains customers on technical product topics (including new features and capabilities) and serves as an advanced technical expert and advocate for assigned customer accounts. Determines methods and procedures, may coordinate activities of others.

Responsibilities

Technical Consulting and Sales Support

  • Identifies customer’s business needs, challenges, and technical requirements and maps to Equinix solutions

  • Subject matter expert for product(s), technologies, industry, etc.

  • Utilizes internal process and client requirements to help shape company policies, procedures and products

  • Provides full sales support for large regional and/or global customers

  • Provides guidance to other personnel and mentors members of the Sales Engineering team

Solution Design and Deliverables

  • Hosts meetings with C-level stakeholders

  • Provides high level technical solution design expertise to all assigned Sales account executives

  • Develops and refines standard practices and procedures

  • Develops complex RFI/P/Q preparation as requested by Sales Representatives

  • Independently delivers all deliverables for the customer

Customer Service

  • Communicates with customers (internal and external) in an outstanding, professional, friendly and effective manner, both verbally and in writing

  • Drives pre-sales efforts for all company products and services

  • Provides outstanding technical support in sales presentations, customer meetings, and trade shows Business and Market Expertise

  • Excellent understanding and awareness of technology trends in the market

  • Exceptional understanding of Equinix data center, Network, and Cloud products and services

  • Strong familiarity with the competitive landscape Collaboration / Communication

  • Creates new business opportunities and grows existing customer relationships

  • Influences internal teams (CSM, OM, IM, Ops, etc.) to ensure smooth project transition from pre-sales to post-sales

  • Develops a positive culture on the team

  • Demonstrates outstanding presentation skills

Team Leadership

  • Leads initiatives and team projects to better the organization

  • Demonstrates team and thought leadership; is a recognized SME

Qualifications

  • 7+ years customer facing experience in related industry preferred

  • Bachelor's degree in Engineering or IT preferred

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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