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Customer Service Executives
2 months ago
We are seeking a motivated and enthusiastic Customer Service Executive to join our growing team. As a Customer Service Executive, you will be responsible for:
- Handling customer inquiries and resolving issues promptly and professionally via phone, email, and chat.
- Providing information to customers about products/services, delivery options, warranties, etc.
- Processing orders, forms, applications, and requests in a timely manner.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues in other departments as needed.
- Ensuring customer satisfaction and providing professional customer support.
- Following up on customer interactions where necessary to ensure their inquiries are resolved.
- Identifying and escalating priority issues to the appropriate channels.
- Looking for candidates available to work:
- Monday: Morning, Afternoon
- Tuesday: Morning, Afternoon
- Wednesday: Morning, Afternoon
- Thursday: Morning, Afternoon
- Friday: Afternoon, Morning
- No experience required for this role
- Working rights required for this role
- Expected start date for role: 01 August 2024
- Expected salary: $3,500 - $4,500 per month