Head of Operations

1 week ago

Singapur, Singapore Refine Group Full time

Head of Operations (Singapore) — Rida Rida is building an AI powered platform that orchestrates complex, SOP-driven deliveries for enterprises (healthcare, F&B, and beyond). We combine autonomous AI agents, route optimization, WhatsApp-based workflows, custom driver fleets, and human in the loop support to scale complex deliveries. The role You’ll be Rida’s Ops owner: turn client SOPs into repeatable execution, keep SLAs green, and scale a hybrid (on-site + offshore) team. You’ll dive into the data, jump on the floor when needed, and partner closely with Product/Engineering to drive automation and process optimization. What you’ll do Own client operations & service excellence — codify and continuously refine SOPs; ensure SLAs are consistently achieved; run smooth, documented client onboarding and steady-state service.Lead and execute — manage Ops teams to KPIs, and step in personally to unblock issues when the situation calls for it.Run fleet & driver performance — grow and optimise fleets for productivity and profitability; uphold driver standards; support contractor/driver agreement reviews.Be data-driven — build/own dashboards, instrument the funnel, and use insights to improve on-time rates, utilisation, and cost per drop.Improve margins & scope — understand cost/profit drivers, tighten operations, and identify upsell/expansion opportunities with existing customers.Partner with Product/Eng — turn frontline pain points into actionable requirements; champion automation and clean data flows.Hire, coach, and set culture — build a high-accountability team and training playbooks; manage and scale offshore back-office functions.Handle start-up extras — ensure compliance (PDPA/WSH/sector SOPs), assist with customer/contractor agreement reviews, and support GTM and upsell when needed. What success looks like (first 3–6 months) A live SOP library + QA loop for top accounts; clear playbooks for incident management.Ops dashboarding in place (on-time %, first-attempt success, driver utilisation, cost per drop) with weekly cadence and actions.Fleet productivity up; fewer escalations; smoother handoffs with Product/Eng from a steady backlog of automation wins. What you bring Ops leadership (3+ years) in logistics, tech-enabled services, or marketplace ops; you’ve run SLAs, not just reported them.Analytical chops — strong Excel/Google Sheets; comfort with metrics and funnel thinking; SQL is a plus but not necessary.People & comms — clear decisions, crisp writing, and a calm presence in live ops.Financial sense — understanding of unit economics, budgets, and how process changes move margin.Compliance mindset — you respect regulated workflows and secure data handling in day-to-day ops. What We Offer Impactful Role: Join a small, ambitious team disrupting logistics in Singapore. Have a direct hand in shaping our product strategy, design standards, and user experiences. Work side-by-side with C-level execs. Growth Opportunities: Accelerate your career, expand leadership skills, and take on significant responsibilities fast. We promote based on merit and impact—not tenure or age. Competitive Package: Market-aligned salary, benefits, and performance bonuses. Cutting-Edge Environment: Work at the intersection of AI, operations, and design. Collaborate with technologists and innovators pushing the boundaries of last-mile delivery. Location: Singapore (hybrid). Core collaboration hours are weekdays, with flexibility around live operations needs. How to apply: Send your CV to #J-18808-Ljbffr

  • Head of Operations

    3 weeks ago

    Singapur, Singapore Pacific International Lines (PTE) Ltd Full time

    Join to apply for the Head of Operations role at Pacific International Lines (PTE) Ltd Join to apply for the Head of Operations role at Pacific International Lines (PTE) Ltd Get AI-powered advice on this job and more exclusive features. Chart your Course with PILWith over 55 years of leadership in the global shipping industry, Pacific International Lines...

  • Head of Culinary Operations

    4 days ago

    Singapur, Singapore FOR THE LOVE OF PRATAS MANUFACTURERS PTE. LTD. Full time

    About Us At For the Love of Pratas Manufacturers Pte Ltd , we are passionate about redefining the local culinary landscape through quality, innovation, and consistency. As one of Singapore's producers of prata and related South Indian delicacies, we pride ourselves on upholding authentic flavours while continuously improving operational efficiency and...

  • Head Chef

    3 weeks ago

    Singapur, Singapore BUMBU MASALA PTE. LTD. Full time

    Overview BUMBU MASALA PTE. LTD. – Head Chef & Operations Head Reference: MCF- Position Details Location: Islandwide Employment: Full Time Department/Level: Manager Experience: 6 years exp Industry: F&B Work pattern: Staggered Time Salary: $8,000 to $8,700 Monthly Posting: Posted 11 Oct 2025; Closing on 25 Oct 2025 Skills & Qualifications Leadership Food...

  • Head of Operations

    3 weeks ago

    Singapur, Singapore PACIFIC INTERNATIONAL LINES (PRIVATE) LIMITED Full time

    Overview The Head of Operations leads and manages the Operations team (Slot management, local logistics, local operations and husbandry) to deliver smooth and efficient operational activities aligned with PIL’s strategic objectives. This role is part of the country leadership team and is responsible for driving operational excellence, cost-effectiveness...

  • Head of Operations

    2 weeks ago

    Singapur, Singapore St. John's Home for Elderly Persons Full time

    St John’s Home for Elderly Persons is a Residential Home under the Ministry of Social and Family Affairs (MSF). We have been providing quality and compassionate care to seniors for over 60 years and will be transiting to a 174-bed Nursing Home under Ministry of Health in 2026. Job Summary We\'re seeking an experienced Head of Operations to lead our...

  • Head of Operations

    2 weeks ago

    Singapur, Singapore Moom Health Full time

    Moom crafts expert-backed supplements for the modern Asian woman. Rooted in science and crafted with care, our supplements are designed to enhance your everyday ritual and support you from within. Inspired by traditional wisdom and supported by modern research, each product is formulated for Asian women, by Asian women. At Moom, every capsule is a testament...

  • Head of Operations

    16 hours ago

    Singapur, Singapore SULZER SINGAPORE PTE. LTD. Full time

    Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. We are looking for a Head of Operations (SEA) to join our team in Sulzer Singapore Pte Ltd. Your main tasks and responsibilities Operations Strategy &...

  • Unit Head, Operations Reporting

    3 weeks ago

    Singapur, Singapore RHB Singapore Full time

    Join to apply for the Unit Head, Operations Reporting role at RHB Singapore Join to apply for the Unit Head, Operations Reporting role at RHB Singapore Team lead to perform checks on regulatory reports and group reports e.g MAS returns Ensure the accuracy and timeliness of regulatory reports submitted to MAS as well as internal reports to Head Office....

  • Head of Shipping Operations

    1 week ago

    Singapur, Singapore Selby Jennings Full time

    Direct message the job poster from Selby Jennings Energy & Commodities Executive Search & Selection - Metals & Mining/LNG/Oil & Gas/Agriculture/Biofuels/Shipping Responsibilities Lead and manage all vessel operations, including post-fixture activities and voyage execution. Oversee voyage planning, optimizing cargo load and bunker consumption to maximize...

  • Head of Operations

    4 weeks ago

    Singapur, Singapore Story Time Chess Full time

    Salary : Available upon request About Us Chess at Three is a venture-backed early education company from New York, now rapidly expanding in Singapore. We deliver two award-winning, story-based learning programs for kids aged 6 months to 11 years: Chess at Three – teaches chess to children as young as three through storytelling and play Birchguard Quest...