Sales Order Management Specialist

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Join to apply for the Sales Order Management Specialist role at ADVANCE.AI

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Penultimate at Singapore Management University | Organizational Behavior & HR | Strategy Management | IHRP-CA

ADVANCE.AI is a leading AI company that provides digital transformation, fraud prevention, and process automation solutions for enterprise clients. A leader in Artificial Intelligence, risk management and has a global footprint with operations across ASEAN and wider APAC and Latin America it currently partners over 700 enterprise clients across banking, financial services, fintech, payment, retail and e-commerce sectors. ADVANCE.AI has a global footprint across 12 markets in 3 continents.
ADVANCE.AI is part of Advance Intelligence Group, a Series D-backed Tech Unicorn valued at US$2 billion, and also one of the largest independent technology startups based in Singapore. Founded in 2016, the Group has presence across South and Southeast Asia, Latin America and Greater China. The Group is backed by top tier investors SoftBank Vision Fund 2, Warburg Pincus, Northstar,Vision Plus Capital, Gaorong Capital, Pavilion Capital, GSR Ventures and Singapore-based global investor EDBI.
Ranked among LinkedIn's Top 15 Startups in Singapore in 2022 (the third year in a row we've been on the list), we are partners with 700+ enterprise clients across Southeast Asia, South Asia and Mexico in sectors such as banking, financial services, fintech, payment, retail and e-commerce.
Advance Intelligence Group employees are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.
Our culture is built on values that are core to who we are and what we stand for:

• We foster an INNOVATION mindset
• We achieve results with EFFICIENCY and excellence
• We take pride in the QUALITY of our work
• We uphold INTEGRITY in all we do
• We embrace COLLABORATION to work across business lines and borders
  

Job Description
We are looking for a proactive and detail-oriented Sales Order Manager / Senior Sales Order Specialist to lead our Sales Order Management function within the Commercial Operations team. This role will own the end-to-end client order fulfillment process — overseeing a regional team, driving operational efficiency, and ensuring compliance with internal policies and service standards.
The ideal candidate is a strong communicator, confident in engaging with both internal and external stakeholders across Southeast Asia, including Mandarin-speaking clients or partners. You will be based in Malaysia and manage a team located in Indonesia to ensure effective operational coverage across time zones and public holiday differences.
Key Responsibilities

• Lead and manage the regional Sales Order Management team to support accurate and timely processing of client onboarding, account changes, and order execution.
• Serve as the main escalation point for complex or high-priority orders, driving resolution with internal teams including Sales, Legal, Finance, and Product.
• Ensure consistent adherence to internal controls, regulatory requirements, and contract terms when fulfilling orders or modifying client accounts.
• Act as a trusted partner to the Commercial and Customer Success teams by advising on process workflows, turnaround expectations, and client-specific exceptions.
• Front conversations with external partners and enterprise clients (including Mandarin-speaking stakeholders) to clarify order-related issues and ensure a seamless experience.
• Identify and implement process enhancements to improve accuracy, turnaround time, and automation within the sales order lifecycle.
• Maintain high standards of data quality across all platforms (CRM, billing systems, internal tools), ensuring clean and reliable records for downstream teams.
• Support operational reporting, internal audit requirements, and documentation of key SOPs to drive operational scalability.
• Build and coach a high-performing team with strong service orientation and attention to detail.
  

Skills & Experience

• 6–10 years of experience in Sales Operations, Client Operations, or Sales Order Management, with at least 2 years in a people management or team lead role.
• Proven track record in driving operational improvements and managing internal controls in a fast-paced, high-growth environment.
• Strong interpersonal and communication skills, with the ability to engage confidently with internal and external stakeholders, including Mandarin-speaking clients.
• Experience working with CRM systems (e.g. Salesforce, HubSpot) and familiarity with sales and account workflows.
• Demonstrated leadership capabilities — setting team standards, coaching junior staff, and managing performance outcomes.
• Highly organized, analytical, and adaptable to changing business needs.
  

Preferred Qualifications

• Background in fintech, SaaS, or enterprise technology companies.
• Prior experience managing offshore or regional operations teams.
• Proficiency in Mandarin (spoken and written) is required.
• Familiarity with order-to-cash processes and cross-border billing operations is an advantage.
  

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries IT Services and IT Consulting

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