Order Management Specialist

2 weeks ago

Singapore ABB Full time

**Order Management Specialist**:
**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**:
**This position reports to**:
Service Team Leader

**Your role and responsibilities**:
In this role, you will have the opportunity to provide support services to businesses in various administrative areas. Each day, you will engage internal customers. You will also showcase your expertise by driving efficient support services. The work model for the role is: Hybrid #LI-Hybrid This role is contributing to the Electrification Services Business Division in Singapore. You will be mainly accountable for: - Implementing customer support strategy to achieve targets levels of service quality, operational efficiency, and customer satisfaction. - Focusing on achievement of inventory turn on finished goods, requested On-time Delivery, Net Promoter Score (NPS). - Processing orders by coordinating with sales, product marketing, logistic and other internal teams to ensure that customers receive accurate and timely delivery of products and acting as first port of call to customers’ questions and orders. - Ensuring accuracy of ERP with regard to commercial master data, payment/trade policy, customer contracts, etc. - Supporting sales team in pre-sales or after-sales service with resolution of customer issues and by ensuring effective and efficient customer communication even by specific commercial communication tools. - Implementing HSE and business compliance standards and regulations in the area of responsibility. - Implementing and ensuring compliance with global and local standards, rules, tools, policies, and processing related to operations/project execution ad shares functional best practices and lessons learned across the organization. - Ensuring that the teams and partners are fully compliant regarding business ethics and compliance. - Work Order, Case and Service Appointment creation in Field Service Lightning (Salesforce). - SAP function that includes: materials and subcontractor PR creation; GR/SES processing; DO creation; Project Teco and Warranty Creation; Order Log and Delog; PS module creation and others.

**Qualifications for the role**:

- Possess NITEC or Diploma qualification
- Possess 1 or 2 years experience in Order Handling/Management and Invoicing
- Possess SAP knowledge

**More about us**:

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