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Order Management Specialist

3 weeks ago

Singapore EOS Full time

**WHO WE ARE**

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

**THE POSITION**

The Order Management Specialist will support the wider sales and procurement and logistics teams in EOS through the customer order life cycle from order management, customer operations and service and logistics, while also providing leadership guidance to the Order Management team.

**WHAT YOU WILL DO**

**Account Support**
- Daily communication with customer and/or Sales Representative
- Provide centralized, one point of contact for service/project requests
- Provide insight and problem resolution to customers for material shortages
- Daily review and research pertaining to incomplete shipments for immediate resolution
- Daily communication with logistics team to schedule in priority shipments, confirm status of current releases, research on missed ship dates, and escalation to appropriate parties
- Daily interface with Procurement team regarding new orders, changes to existing orders, cancellation requests, and delivery dates

**Order Fulfilment**
- Review incoming purchase orders for accuracy and completeness
- Accelerate the execution of order fulfillment in an environment spanning multiple groups and departments by quickly calculating product availability and quoting accurate delivery dates based on actual supply chain status
- Support and execute intra-company orders to meet customer demand globally
- Place purchase orders on suppliers to meet order demand
- Maintain order status for company-wide visibility and for customer reports

**Reporting**
- Generate weekly open order reports to customers as requested
- Provide various reports back to customer regarding order status
- Prepare any ad hoc reporting by special request from customer and/or Sales Representative

**International**
- Support the logistics teams in scheduling shipments/pick-ups for international orders
- prepare shipping Instructions, commercial Invoices, and shipper export of declaration.
- Support logistics team with commercial invoice creation.

**AD Hoc Duties**
- Complete and follow-through on impromptu projects
- Resolve any shipment discrepancies

**WHAT YOU NEED TO SUCCEED**
- Bachelor's degree in Supply Chain, Logistics, Business or similar degress is preferred
- Minimum 5 years customer service experience
- Minimum 3 years data entry experience
- Excellent written and verbal communication skills
- Excellent customer service skills
- Computer proficiency of Microsoft Outlook, Excel, and Word
- Must maintain confidentiality of customer and company information
- Organized, detailed oriented, thorough, and able to handle heavy workloads and deadlines
- Must be able to stay abreast with company policies, products and services
- Ability to perform general office tasks
- EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor._
- #indeedhp_