Order Management Specialist
12 hours ago
As an Order Management Specialist, you will be responsible for overseeing the seamless processing and fulfillment of orders within the company. Your role will involve managing the entire order lifecycle, from receipt to delivery, to ensure that customers receive their products accurately and in a timely manner. Collaboration with different departments such as sales, logistics, and customer service will be crucial to streamline operations and enhance customer satisfaction. Your proficiency in utilizing order management systems will play a key role in identifying issues, optimizing processes, and contributing to the overall efficiency of the supply chain. This dynamic role requires attention to detail, strong problem-solving skills, and the ability to thrive in a fast-paced environment.Responsibilities:- Process and monitor customer orders accurately throughout the lifecycle.- Coordinate with sales, logistics, and other departments to facilitate order fulfillment.- Verify order details and customer information to prevent processing errors.- Cultivate and maintain relationships with key accounts and stakeholders.- Address and resolve issues related to order discrepancies or delays promptly.- Utilize order management software to track and update order statuses.- Ensure compliance with company policies and industry regulations during order processing.- Prepare and analyze reports on order trends to enhance service efficiency.- Respond to customer inquiries professionally and provide timely updates.- Maintain precise records of orders, invoices, and client correspondence.- Collaborate with IT to resolve system issues and implement enhancements.- Train new team members in order management processes and software utilization.Requirements:- Bachelor's degree in Business Administration, Supply Chain Management, or a related field.- Minimum of 3 years of experience in an order management or supply chain role.- Proficiency in order management software and Microsoft Office Suite is essential.- Strong organizational skills and keen attention to detail are mandatory.- Ability to work collaboratively in a fast-paced environment is essential.- Excellent communication skills, both verbal and written, are required.- Strong problem-solving skills with the ability to handle challenging situations effectively.- Experience with ERP systems and data analysis tools is highly desirable.In this role as an Order Management Specialist, you will have the opportunity to contribute to the efficient processing and fulfillment of orders, ultimately enhancing customer satisfaction and driving operational excellence within the supply chain.,
Job Tags
erp, supply chain management, customer service
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