Customer Relations Manager

4 weeks ago

Singapore Singrass Full time
Overview

SINGRASS is a Singapore-headquartered eco-tech company pioneering Indoor Smart Eco Systems (ISES) that integrate hydroponic leafy vegetables, smart sensing, and aesthetic design to purify indoor air and enhance well-being. Our solutions contribute to the Singapore Green Plan 2030 and the "30 by 30" food security vision, offering innovative ESG-aligned systems for schools, offices, hotels, and urban living environments.

Responsibilities
  • Sales & Business Development
    • Identify and acquire new B2B customers across sectors such as education, hospitality, corporate offices, and public institutions.
    • Present SINGRASS's ISES as an ESG-aligned indoor air quality and sustainability solution, tailored to each client's needs.
    • Lead the end-to-end sales process including proposal, pricing, and contract closure.
    • Build and maintain long-term partnerships with key clients through regular communication, reviews, and service optimization.
    • Act as the main liaison between clients and internal departments (R&D, Installation, Maintenance).
    • Upsell and cross-sell system upgrades, maintenance plans, and new solutions.
  • Project & Service Coordination
    • Conduct on-site indoor air quality (IAQ) assessments using our proprietary tools.
    • Manage project timelines, installations, and deployment of ISES systems in coordination with the operations team.
    • Ensure service delivery quality and resolve post-sales inquiries effectively.
  • Market Outreach & ESG Advocacy
    • Represent SINGRASS at sustainability exhibitions, trade shows, and industry forums.
    • Engage with government bodies, schools, and NGOs to promote indoor ecological systems and drive ESG compliance.
    • Contribute to ecosystem education and awareness through campaigns, seminars, and client demonstrations.
Qualifications & Requirements
  • Minimum 1 year of experience in corporate sales or business development, preferably in ESG, sustainability, built environment, or indoor hydroponics solutions.
  • Strong communication and presentation skills, with the ability to articulate complex value propositions to diverse stakeholders.
  • Self-starter with strong project management skills; able to thrive in a dynamic, cross-functional startup environment.
  • Proficient in Microsoft Office and CRM tools; prior experience in Salesforce is a plus.
  • Bilingual in English and Mandarin to support multilingual client base across Asia.
  • Diploma or Bachelor's Degree in Business, Environmental Science, Sustainability, or related fields.
Why Join SINGRASS?
  • Be part of a mission-driven team redefining indoor ecological design and health-focused spaces.
  • Contribute to tangible ESG outcomes across industries.
  • Work in a flat, entrepreneurial organization with strong regional and global growth plans.
  • Enjoy uncapped commissions, performance bonuses, and a collaborative team culture.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Sales and Business Development

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