CSE Engineer Solution

KONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2024, we had annual net sales of EUR 11.1 billion.

KONE has consistently been featured on Forbes list of World's Best Innovative Companies, World's Best Employers & World's Largest Public Companies. At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful.

Why this role?

A CSE Engineer, Solution provides technical expertise to the sales team, understands customer needs and transforms these needs into optimal KONE solutions.

Also is part of the KONE early engagement team, and ensures that KONE offerings and specifications are included into the customer’s building specifications.

What will you be doing?

Collaboration with sales:

• Responsible for finding optimal technical solutions to meet the customer’s needs for non-standard and modernisation cases
• Ensures clarity on the solution’s scope, including KONE and possible third-party offerings
• Participates in customer meetings and answers customers’ technical questions when needed
• Selects the correct product platform on which to make the offering
• Proposes solutions from all KONE business lines; new services, escalators, elevators, doors etc.

Solution planning – Costing:

• Responsible for correct APF solution costings
• Involves CSE Engineer, Product to understand the costing for corporate and local materials
• Involves CSE Engineer, System to understand the costing for integrations
• Involves Supply Line, installation, maintenance and project management to understand both the materials and the service cost of the solution

Solution planning – Specs:

• Coordinates specification creation
• Performs initial and revised non-standard energy calculations
• Performs traffic analyses
• Accountable for technical site surveys
• Accountable for the technical content of the order between MS 0b and MS 2z

Solution planning – Availability and lead times

• Coordinates solution lead times from Supply Line and local sourcing

Solution planning – Installability

• Ensures that the proposed solution can be installed
• Ensures that the cost and work effort impact of installation is part of the solution’s costing, especially in non-standard installation method cases

Solution planning – Maintainability

• Ensures that the proposed solution fulfils the customer’s product lifecycle needs
• Identifies possible deviations from standard maintenance methods and ensures that a resolution is found

Solution planning – Compliance

• Ensures that the proposed solution fulfils local codes, regulations and safety requirements
• Ensures alignment with environmental regulations
• Ensures that the planned solution complies with KONE engineering policy

Key tasks in the KONE Sales process

• Provides content for pre-tender and pre-booking reviews (technical solutions, costs, lead times, risks, verification of technical content in contracts)
• Executes activities for a holistic solution plan
• Leads full chain engineering teams on major projects until handover to the CSE Engineer, Project
• Hands over the engineering to CSE Engineer, Project on the most complex project cases for execution on the Start-up meeting

Key tasks in the KONE Delivery process

• Accountable for layout creation
• Analyses change requirements, and makes proposals for the new solution plan
• Provides necessary details to the CSE Specialist for ordering materials and completing the documentation process
• Proposes change order (variations and addworks) sales opportunities to the Project Manager
• Provides solution-related information to Project Managers, Installation Supervisors and Maintenance Supervisors

CSE Engineer, Solution role in the KONE SEB process

• Shares knowledge with maintenance as needed

General responsibilities

• Participates in product and new services release information-sharing sessions
• Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs
• Offers input to the product offering management about customisation, standardisation and interface requirements for the portfolio
• Contribution to the Customer Solutions Engineering virtual and local network
• Contribute to and utilise the Customer Solutions Engineering case library
• Handles engineering on Modernisation (MOD) including component upgrades (small VB repairs), full replacement (FBR) or existing building lifts (EBULI)
• Is the primary front line technical contact person for the Supply Line Tendering Engineers

Are you the one?

• Holistic understanding of different building types and customer segments
• Good solution and value-selling skills
• Excellent skills in understanding and translating customer needs (requirements) into KONE technical specifications
• Understanding of new construction and building modernisation processes in the industry and at KONE
• Excellent technical knowledge of KONE current and future solutions (e.g. Advanced People Flow APF solutions)
• Good knowledge of KONE solution-related codes and standards
• Good knowledge of environmental and sustainability requirements and norms
• Good engineering tool skills e.g. CAD and BIM skills
• Basic knowledge of competitors’ technical solutions
• VB Specific knowledge: Conducting site surveys, existing building modernisation/installation methods
• Good understanding of all the required elements for solution total costing
• Understanding of KONE quality management procedures
• Good virtual collaboration skills

What’s On Offer

• Career progression in opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded

To Be Considered
Click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly.
In the meantime, feel free to browse our website for additional information on our company, brands and culture – KONE Corporation.