Strategic Client Relationship Manager

3 weeks ago

Singapur, Singapore HMI Managed Healthcare Full time

As a key member of the Strategic Client Relationship team, you will be responsible for managing a portfolio of strategic corporate clients, maintaining high retention rates, and ensuring service excellence. This role also involves relationship-building to support new business opportunities and requires strong communication, coordination, and problem-solving skills to manage stakeholders effectively.

  • Manage and maintain a portfolio of strategic clients, with a strong focus on client satisfaction, retention, and long-term partnership growth.
  • Act as the primary point of contact for assigned strategic clients, building trusted relationships at all levels.
  • Drive business development opportunities with strategic clients through cross-selling, upselling, and introducing new solutions.
  • Plan, host, and support regular engagement sessions and strategic meetings with clients, ensuring alignment on goals and priorities.
  • Prepare and deliver client reports, presentations, and performance updates, ensuring clear communication of key insights and outcomes.
  • Drive actionable follow-ups from meetings to strengthen relationships and achieve agreed outcomes.
  • Collaborate closely with internal teams to resolve client issues promptly, ensuring timely service recovery and continuous service improvement.
  • Prepare client documentation, including quotations, service agreements, renewal packages, and other required materials.
  • Support client-initiated audits and due diligence processes, coordinating with internal stakeholders to provide accurate and timely responses.
  • Monitor and follow up on accounts receivables with clients as required.

Requirements:

  • Minimum of 5 - 7 years of relevant experience in client servicing, healthcare, insurance, or related fields.
  • Prior experience in Employee Benefits or Corporate or Enterprise Solutions is highly preferred.
  • Prior experience in strategic corporate accounts management is also highly preferred.
  • Strong interpersonal and communication skills, with the ability to hold trusted partnerships.
  • Proactive, solution-oriented, and able to manage multiple priorities effectively.
  • Detail oriented with excellent organizational skills.
  • Excellent verbal and written communication skills in English.
  • Proficient in Microsoft Office tools, particularly Excel and Powerpoint.
  • Comfortable working in a fast-paced, dynamic environment and adapting to evolving client and business needs.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Health Care Provider, Sales, and Strategy/Planning
Industries
  • Insurance, Hospitals and Health Care, and Insurance and Employee Benefit Funds

We’re seeking to deliver clear value to clients and drive strategic outcomes through strong relationship management and cross-functional collaboration.

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