Processing Officer
2 weeks ago
Responsibilities (Maker and Checker role) Resolving Singapore / Hong Kong customer/merchant’s charge disputes by correctly processing the end to end related activities according to different Card Associations (Visa, Mastercard, Amex, UnionPay and JCB) chargeback rules and timeframe. These include: Performing necessary pre-checks before processing a chargeback request Reviewing whether transaction (transaction type, chargeback reason, timeframe and documents received) met the chargeback requirements set by Card Associations Following up with customer/merchant for any clarification or missing documents Performing the correct action required (Fraud reporting / Retrieval / Chargeback / Representments / Pre-arbitration / Arbitration / Pre-Compliance / Compliance) via internal bank system or Card Association platforms Updating the chargeback details / action date / status in internal bank system and Excel Case Registers Uploading / Downloading of chargeback documentation via the Card Association platform Process financial adjustments if required (temp credit / temp credit reversal / deduction of chargeback amount) and updating customer/merchant via letter/ email Creating / Reconciliating the financial general ledger entries generated during the process Perform weekly monitoring and updates on outstanding cases reflected in internal bank system queues / Aging Reports / General Ledger listings / Card Association Platforms and action on the cases before it is due Follow up on outstanding activities such as closure of chargeback cases, rejection reports and Updating volume of the worked / incomplete / outstanding activities daily Pre-processing / Post-processing (reconciliation of cases received, mailing / filing of documents, retrieval of reports, checking and updating of case status) Ad hoc activities such as archival, liaising with Card Associations on chargeback rules, logging service ticket for system issues and answering general ledger enquiries Replying to general chargeback queries customer/merchant might have regarding the transaction posted on the card Liaising with internal departments regarding customer/merchant enquiries, special handling, clarification and exception cases Manage ad-hoc project assigned by Team Manager Escalate any discrepancy / deviation to the Team Manager Assist Team Manager with various systems’ testing and prepare go-live documentation (e.g. Standard Operating Procedure) Continuous review and improvement of processes to improve customer experience and TAT Cross training via various functions at different locations to optimize team resources Requirement Experience in financial institutions, with Credit operations or knowledge would be an added advantage Proficient in Microsoft office 365 i.e. Excel Proficiency in English & Mandarin (read, written and spoken) as the work requires communications to be done in both Mandarin and English Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified. PERSOL Singapore Pte Ltd • RCB No. E • EA License No. 01C4394 • EA Registration No. R (Derrick Tiew Yong Han) By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy. #J-18808-Ljbffr
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Processing Officer up to 4k, East
2 weeks ago
Singapur, Singapore Adecco Full timeProcessing Officer up to 4k, East (BANK) Adecco is partnering with a leading bank to look for a Processing Officer Office Location: East Starts off as a 12 months contract Job Responsibilities Resolving Singapore / Hong Kong customer/merchant's charge disputes by correctly processing the end to end related activities according to different Card Associations...
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Processing Officer up to 4k, East
2 weeks ago
Singapur, Singapore ADECCO PERSONNEL PTE LTD Full timeThe Opportunity Adecco is partnering with a leading bank to look for a Processing Officer Office Location: East Starts off as a 12 months contract The Job Responsibilities (Maker and Checker role) Resolving Singapore / Hong Kong customer/merchant’s charge disputes by correctly processing the end to end related activities according to different Card...
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Research Officer, RNA Encapsulation Processing
3 weeks ago
Singapur, Singapore A*STAR - Agency for Science, Technology and Research Full timeResearch Officer, RNA Encapsulation Processing (BTI) Responsibilities: Preparation of mRNA/siRNA/ASO-loaded lipid nanoparticles; Process optimization and development for encapsulation of gene at large scale; Evaluation of in vitro gene transfection efficiency induced by the lipid nanoparticles in cell lines; Study of stability of gene-loaded lipid...
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Processing Officer
2 weeks ago
Singapur, Singapore Manpower Staffing Services Full timeOverview Processing Officer - ChargeBack (Contract | Bank |$4k) Responsibilities Manage customer and merchant charge disputes following Card Association rules (Visa, Mastercard, AMEX, UnionPay, and JCB). Perform pre-checks on chargeback requests, ensuring transactions meet required criteria (transaction type, reason, timeframe, and documentation). Follow up...
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Bank Processing Officer
1 week ago
Singapur, Singapore PERSOL Full timeBank Processing Officer (6 month contract) To ensure all customer’s claims are attended to on a timely manner and closed within the defined turnaround time. To be able to define the different types of cases and to follow up accordingly on cases for insufficient or incorrect details from service request raised through Customer Centre and Branches. Process...
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Processing Officer
2 weeks ago
Singapur, Singapore Manpower Staffing Services (S) Pte Ltd - Head Office Full timeKey Responsibilities: Manage customer and merchant charge disputes following Card Association rules (Visa, Mastercard, AMEX, UnionPay, and JCB). Perform pre-checks on chargeback requests, ensuring transactions meet required criteria (transaction type, reason, timeframe, and documentation). Follow up with customers/merchants for clarifications or missing...
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Process Engineer/Senior Process Engineer
2 weeks ago
Singapur, Singapore Chip Eng Seng Corporation Full timeJOB SCOPE & JOB RESPONSIBILITIES Familiar with RO, demin, mixed bed, ultra-pure, neutralization, chemical preciptation (including HF, heavy metal, backgrind etc.), biological treatment etc. and specialty processes. Develop process design packages: heat & mass balances; PFDs; P&IDs; process calculations. Perform equipment sizing and prepare specification...
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Finance Officer, Payment Processing
1 week ago
Singapur, Singapore SBS Transit Full timeFinance Officer, Payment Processing (1-year contract) The Payment Processing Executive will be responsible for managing the end-to-end payment process to ensure timely, accurate, and compliant disbursement of payments to vendors, suppliers, and other stakeholders. This role involves coordinating with internal departments, verifying documentation, preparing...
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Finance, Payment Processing Officer
1 week ago
Singapur, Singapore SBS TRANSIT LTD Full timeThe Payment Processing Officer will be responsible for managing the end-to-end payment process to ensure timely, accurate, and compliant disbursement of payments to vendors, suppliers, and other stakeholders. This role involves coordinating with internal departments, verifying documentation, preparing payment batches, and maintaining accurate financial...
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Finance Officer, Payment Processing
1 week ago
Singapur, Singapore SBS Transit Full timeFinance Officer, Payment Processing (6-month contract) The Payment Processing incumbent will be responsible for managing the end-to-end payment process to ensure timely, accurate, and compliant disbursement of payments to vendors, suppliers, and other stakeholders. This role involves coordinating with internal departments, verifying documentation, preparing...
