Processing Officer

2 weeks ago

Singapur, Singapore Manpower Staffing Services (S) Pte Ltd - Head Office Full time

Key Responsibilities: Manage customer and merchant charge disputes following Card Association rules (Visa, Mastercard, AMEX, UnionPay, and JCB). Perform pre-checks on chargeback requests, ensuring transactions meet required criteria (transaction type, reason, timeframe, and documentation). Follow up with customers/merchants for clarifications or missing documents. Execute necessary actions (Fraud Reporting, Retrieval, Chargeback, Representments, Pre-Arbitration, Arbitration, Pre-Compliance, Compliance) using internal bank systems and Card Association platforms. Update chargeback details, status, and action dates in internal systems and maintain Excel case registers. Upload/download documentation on Card Association platforms and process financial adjustments, including temporary credit issuance or reversal. Create and reconcile financial general ledger entries and inform customers/merchants via letters or emails. Monitor outstanding cases via internal queues, aging reports, and Card Association platforms, ensuring timely action. Handle pre- and post-processing tasks such as case reconciliation, mailing, filing, and status updates. Respond to general chargeback inquiries from customers/merchants and liaise with internal departments for special handling and clarification. Participate in projects, User Acceptance Testing (UAT), Business Continuity Planning (BCP), Disaster Recovery Planning (DRP), and live verifications. Support Team Manager in system testing, process documentation, and Standard Operating Procedure (SOP) preparation. Propose and implement process improvements to enhance customer experience and reduce turnaround times (TAT). Cross-train across various functions to optimize team resources. Requirements: Diploma or Degree in Business, Finance, or any related discipline Minimum 2 years of experience in financial institutions; credit operations knowledge is a plus. Proficiency in Microsoft Office 365, particularly Excel. Excellent multitasking skills with the ability to manage multiple timelines. Good team player with positive thinking and adaptability to diverse environments. Self-motivated and capable of working independently. Interested candidates may send in their resume and cover letter directly to (R ), stating the position as the subject title in the email. Jireli Gem Mejia Cabria EA License No.: 02C3423 Personnel Registration No.: R Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit #J-18808-Ljbffr

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