Processing Officer up to 4k, East

Processing Officer up to 4k, East (BANK) Adecco is partnering with a leading bank to look for a Processing Officer Office Location: East Starts off as a 12 months contract Job Responsibilities Resolving Singapore / Hong Kong customer/merchant's charge disputes by correctly processing the end to end related activities according to different Card Associations (Visa, Mastercard, Amex, UnionPay and JCB) chargeback rules and timeframe. Performing necessary pre-checks before processing a chargeback request. Reviewing whether transaction (transaction type, chargeback reason, timeframe and documents received) met the chargeback requirements set by Card Associations. Following up with customer/merchant for any clarification or missing documents. Performing the correct action required (Fraud reporting / Retrieval / Chargeback / Representments / Pre-arbitration / Arbitration / Pre-Compliance / Compliance) via internal bank system or Card Association platforms. Updating the chargeback details / action date / status in internal bank system and Excel Case Registers. Uploading / Downloading of chargeback documentation via the Card Association platform. Process financial adjustments if required (temp credit / temp credit reversal / deduction of chargeback amount) and updating customer/merchant via letter/ email. Creating / Reconciliating the financial general ledger entries generated during the process. Performing weekly monitoring and updates on outstanding cases reflected in internal bank system queues / Aging Reports / General Ledger listings / Card Association Platforms and taking action on the cases before they are due. Following up on outstanding activities such as closure of chargeback cases, rejection reports and updating volume of worked / incomplete / outstanding activities daily. Pre-processing / Post-processing (reconciliation of cases received, mailing / filing of documents, retrieval of reports, checking and updating of case status). Ad hoc activities such as archival, liaising with Card Associations on chargeback rules, logging service tickets for system issues and answering general ledger enquiries. Replying to general chargeback queries from customer/merchant regarding the transaction posted on the card. Liaising with internal departments regarding customer/merchant enquiries, special handling, clarification and exception cases. Managing ad-hoc projects assigned by Team Manager. Escalating any discrepancy / deviation to the Team Manager. Assisting Team Manager with various systems' testing and preparing go-live documentation (e.g. Standard Operating Procedure). Continuous review and improvement of processes to improve customer experience and Turnaround Time (TAT). Cross training via various functions at different locations to optimize team resources. Requirements >1 year of experience in financial institutions preferred, with Credit operations or knowledge would be an added advantage but open to candidates without prior experience. Proficient in Microsoft Office 365 i.e. Excel. Ability to multitask and handle different activities with different timelines. Good team player. Positive thinking and able to work with diversity. Able to work independently. Next Step We could contact you in the soonest time if you directly send your resume to: ********@adecco.com Email Topic: Apply Processing Officer We regret to inform that only shortlisted candidates will be contacted Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr