Director, Account Management

Overview

Director, Account Management — As Director, Account Management, you will be the key relationship lead for both regional and local issuing clients. This is a high-impact role that blends strategic account leadership with hands-on execution. You'll work closely with Mastercard's cross-functional teams and client stakeholders to co-create and implement innovative payment solutions that drive growth, deepen partnerships, and deliver mutual value. We're looking for a commercially savvy, self-driven leader with deep payments experience and a passion for building strong, trusted relationships. If you thrive in a fast-paced, collaborative environment and are excited about shaping the future of payments, this role is for you.

Title And Summary

Director, Account Management

As Director, Account Management, you will be the key relationship lead for both regional and local issuing clients. This is a high-impact role that blends strategic account leadership with hands-on execution. You'll work closely with Mastercard's cross-functional teams and client stakeholders to co-create and implement innovative payment solutions that drive growth, deepen partnerships, and deliver mutual value.

We're looking for a commercially savvy, self-driven leader with deep payments experience and a passion for building strong, trusted relationships. If you thrive in a fast-paced, collaborative environment and are excited about shaping the future of payments, this role is for you.

Key Responsibilities

• Develop, maintain, and execute strategic account plans aligned with Mastercard and client objectives.
• Serve as the primary relationship owner for key issuing clients, ensuring strong engagement and satisfaction.
• Drive Mastercard-branded volume growth and revenue through tailored solutions and strategic initiatives.
• Identify and implement new business opportunities, including product launches, co-branded programs, and digital transformation efforts.
• Manage contractual obligations and long-term partnership commitments.
• Lead cross-functional collaboration across product, marketing, operations, and technology teams to deliver client success.
• Support market strategies to increase share, volume, and customer loyalty through research, opportunity assessments, and innovative concepts.
• Build and maintain a strong network of industry relationships to support Mastercard's growth agenda.

All About You

• Proven track record in strategic account management, business development, or product management—preferably on the issuer side.
• Deep understanding of the retail electronic payments ecosystem from an issuing, acquiring, or network perspective.
• Over 10 years of progressive experience in business, technology, or operations, with a strong grasp of payment technologies.
• Strong commercial acumen and execution focus, with the ability to translate strategy into action.
• Excellent communication, presentation, and negotiation skills.
• Highly organized, self-motivated, and comfortable managing multiple priorities.
• Strong interpersonal skills and the ability to influence across all levels of an organization.
• Familiarity with Mastercard's products, services, and internal processes is a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Seniorities

• Director

Employment type

• Full-time

Job function

• Business Development and Sales

Industries

• Financial Services, IT Services and IT Consulting, and Technology, Information and Internet

We're removing boilerplate content and ensuring the description remains focused on responsibilities and qualifications for the role.

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