Customer Service Executive

4 weeks ago

Singapore SEARCH PERSONNEL PRIVATE LIMITED Full time
  • Position : Customer Service Executive (Freight) - Up to $3,000 - Changi Airfreight - ALL WELCOME
  • Location : Changi Airfreight (With WFH Flexibility to be discussed)
  • Working hours : 5 Days Work Week – Monday to Friday: 8.30AM to 5.30PM
  • Salary (commensurate with experience) : Up to $3,000 + AWS + Performance Bonus + 14 Days Annual Leave + Transport Allowance
  • Duration : Permanent
  • Industry : Logistics

Responsibilities:

Shipment Coordination & Execution

  • Manage end-to-end import and export operations, ensuring smooth execution of shipments.
  • Coordinate with airlines, shipping lines, trucking companies, and warehouse teams for cargo movement.
  • Monitor shipment progress and proactively address any issues or delays.

Customer & Stakeholder Management

  • Act as a key point of contact for clients, providing timely updates and addressing inquiries.
  • Liaise with customs brokers and regulatory authorities to ensure compliance with all import/export regulations.
  • Work closely with internal sales and finance teams to ensure accurate documentation and billing.

Documentation & Compliance

  • Prepare and verify shipping documents, including bills of lading, airway bills, customs declarations, and invoices.
  • Ensure adherence to local and international trade regulations and company SOPs.
  • Maintain accurate records of shipments, costs, and operational performance.

Problem-Solving & Process Improvement

  • Identify operational inefficiencies and propose improvements for better workflow and cost savings.
  • Handle exceptions and troubleshoot issues related to cargo handling, customs clearance, and documentation.

Requirements:

  • Minimum 2 years of experience in freight forwarding or logistics operations
  • Proficiency in Microsoft Office and preferably in freight forwarding software
  • Strong understanding of import/export procedures, customs clearance, and trade regulations.
  • Hands-on experience working with shipping lines, airlines, and trucking vendors.

Email to:

Do visit and for more job listings and career tips

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jeslyn Tan

Associate Consulting Director (APAC)

Reg no.: R | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

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