Customer Service Specialist

3 days ago

Singapore DN & ASSOCIATES EXECUTIVE SEARCH PTE. LTD. Full time

Our client is an established medical device MNC and they are looking to add a Customer Service Specialist to their team This role would require you to process orders and communicate with customers.

As the first point of contact, you must ensure that customer needs and inquiries are addressed and problems are studied and resolved. You must also be available for standby after office hours and on weekends.

**Responsibilities**:

- Processes orders with quality and efficiency from receipt of orders or requests from customers and sales team to delivery of goods. Prepares picking and delivery documents
- Responsible for problem solving on order discrepancies, and ensures regulatory approval before selling
- Check open order and backlog reports daily to ensure timely processing of customer orders.
- Manage customer expectations, resolve customer satisfaction issues and product return billing and credit issues
- Arrange/adjust/organize distribution of implants and loaner sets
- Provides quotes for products as requested
- Answer queries from sales and customers on stock and shipment of orders.
- Interpret information on sales promotions, discounts by entering updates in SAP system
- Manage and track the loaner set movement
- Responsible to check the loaner setting before delivery
- Collaborate closely with warehouse and delivery service for daily operations.
- Ensure billings are done and mail to customers in a timely manner.

**Requirements**:
EA License ID: 11C3242

EA Registration ID: R1108969

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