Technical Service Manager, SEA

Join to apply for the Technical Service Manager, SEA role at Terumo Blood and Cell Technologies. Plan, direct, prioritize, manage and monitor technical service activities so the organization provides service on‑time, within budget, according to customer requirements and ensuring the function follows contract agreements. Oversee and continuously improve processes, develop plans, cost estimates and schedules. Lead, evaluate, train and develop a team of professionals to ensure activities are conducted accurately and ethically, fulfilling customer needs. Responsibilities Prioritize tasks and assign team members to facilitate effective use of resources and meet customer service agreements. Develop, evaluate, and review technical service procedures and standards, updating them as needed. Monitor cost and effectiveness of activities to optimize resources, prioritize spending, and achieve timeliness, reliability and customer satisfaction standards. Plan, prioritize and implement service activities to fulfill maintenance contracts and service‑level agreements. Estimate the cost, time and resources required for installations, upgrades and other technical services. Prepare work orders and monitor progress of work against estimates. Keep abreast of technology in assigned areas and recommend technical solutions to business problems. Select, lead, direct and develop a team of service engineers to ensure installations are completed on‑time, within budget and according to customer requirements. Update technical knowledge and ensure all engineers are properly trained to support customers. Manage the functional group’s development, direction and effectiveness, adhering to organizational policies and processes. Monitors metrics and works with other functions to support effective development and commercialization of all company products. Understand customer operational issues and resolve problems with products, procedures and policies, driving change where necessary. Ensure compliance with regional requirements and global regulations for product support and training programs. Identify business opportunities to generate extra service revenues. Project Management Lead and manage service‑related projects including upgrades, retrofits and system integrations. Develop project plans and schedules. Coordinate with internal teams, vendors and customers to ensure project milestones are met. Monitor project progress and prepare regular status reports. Ensure project documentation is complete and accurate. Plan and execute software (TOMES) for Blood Bank information system or Hospital information system. Education Bachelor degree or above in Mechanical or Electric Engineering. Experience Minimum 7‑10 years of experience in related field with proven success managing teams across multiple countries and cultures. Experience with program management and process improvement. Experience in developing and implementing practices for training and supporting field operations. Experience developing annual objectives and budgets. Experience working in a matrix organization. Solid hands‑on work experience in field support and service. Software or digital or connectivity experience is a plus. Skills Strong cross‑cultural, cross‑functional and regional communication skills. Effective leadership, managerial and facilitation skills. Excellent listening skills for remote collaboration. Proven people and team management skills. Solid understanding of support processes and metrics. Initiative to understand customers and deliver products and services that exceed their needs. Market and industry knowledge including customer/business issues, alliances, trends and competitive factors. Excellent proficiency in office software. Excellent language skills in English; good command of Mandarin is a plus. #J-18808-Ljbffr