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Assistant Technical Services Manager
4 weeks ago
This role supports the South East Asia (SEA) and ANZ Technical Services Manager in driving operational excellence, governance, and consistency across a multi-country portfolio. The specialist will be instrumental in ensuring all in-country Technical Services teams meet the highest standards of safety, compliance, and efficiency for critical building infrastructure, aligning local operations with regional and global standards.
This position is a crucial link between the Regional Manager and the local site teams, providing hands-on support for reporting, audit preparation, vendor performance tracking, and the rollout of regional strategic initiatives.
What this job involves: 1. Regional Governance and Performance ManagementPerformance Monitoring: Assist the Regional Technical Services Manager in tracking, consolidating, and analysing key performance indicators (KPIs) and service level agreements (SLAs) across SEA countries.
Reporting & Analytics: Prepare and consolidate high-quality monthly management reports (MMRs) for the Technical Services portfolio, highlighting regional progress, achievements, risk exposure, and continuous improvement opportunities for presentation to regional and global stakeholders.
Compliance & Risk: Support the implementation and auditing of regional governance frameworks, EHS (Environmental, Health, and Safety) programs, and critical risk management protocols across all sites in the portfolio.
Standardization: Drive the consistent application of technical best practices, operational procedures, and engineering maintenance standards (PPM) in line with JLL and client policies across the various local teams.
Emergency & Incident Support: Act as a critical support point during major regional incidents or emergencies, assisting the Regional Manager in coordinating communications, resources, and reporting across affected countries.
Regional Program Rollout: Facilitate the rollout and tracking of regional initiatives, including the JLL EOS Critical Maintenance Operations (CMO) program, energy-saving initiatives, and sustainability efforts.
Continuous Improvement: Proactively identify and recommend opportunities for process, efficiency, and cost improvements within the Technical Services function across the region and assist local teams in implementing change.
Digital Buildings Support: Support the implementation and effective utilisation of digital building management systems (BMS), IOT-based systems, and asset management platforms (CMMS) across the regional portfolio.
Vendor Performance Oversight: Monitor and report on the performance of technical services vendors across the region, ensuring contractual compliance, quality of service delivery, and timely documentation submission.
Financial & Budget Support: Assist the Regional Manager with the preparation of annual operating budgets, tracking monthly financial performance, analysing variances, and supporting the contract renewal and sourcing process for regional vendors.
Stakeholder Engagement: Foster strong, collaborative relationships with in-country Site Services Managers, local Technical Leads, and regional client stakeholders to ensure alignment and support for technical service delivery.
Audits: Coordinate the collection of documentation and provide support for internal and external audits related to technical services, financial processes, and compliance requirements.
Coaching & Mentoring: Act as a resource for in-country Technical Leads, providing guidance, training, and support to elevate their operational delivery and knowledge of regional standards.
Culture: Actively promote an environment that supports collaboration, continuous learning, and a relentless focus on zero-downtime operations and safety.
Flexibility: Must be available to manage urgent call-outs and support out of normal working hours where regional time zone differences or emergency situations require it.
Travel: Ability to travel periodically within the SEA region to conduct site visits, quality audits, and support major project rollouts or site shutdowns.
A minimum of 4 years of proven experience in engineering or technical services delivery within a facilities management or critical environment setting.
Minimum of 2 years experience in a multi-site, coordinating, or SEA support role, preferably within a multinational environment.
Mandatory professional qualification or Diploma in Engineering (Electrical, Mechanical, or equivalent technical field).
Demonstrated experience with managing the full lifecycle of Planned Preventative Maintenance (PPM) programs and critical building systems (e.g., UPS, Generator, HVAC, Fire Protection).
Analytical Skills: High level of attention to detail combined with strong analytical capabilities to interpret complex performance data and translate qualitative/quantitative information into actionable strategic deliverables.
Communication: Excellent verbal, written, and presentation skills (in English) with the ability to articulate complex technical issues clearly to both technical teams and senior regional non-technical stakeholders.
Administration: Strong PC literacy and advanced proficiency in data management tools (e.g., Google Sheets/Excel) for reporting, budget tracking, and data integrity assurance.
Problem Solver: Proven ability to work autonomously, be decisive, and demonstrate sound judgment in ambiguous or high-pressure situations, often involving time-critical systems across different countries.
Stakeholder Management: Impeccable people skills and proven ability to interact effectively with a diverse range of stakeholders, from site-level technicians to senior client and regional leadership.
Adaptability: Highly organized with exceptional time management skills, capable of prioritising work and adapting quickly to the fast-paced, high-volume environment of a dynamic region.
Growth Mindset: A self-starter with a demonstrable passion for quality and continuous improvement initiatives.
