Front Office Manager

4 days ago


Singapur, Singapore Resorts World Sentosa Full time

Join to apply for the Front Office Manager (Hotels) role at Resorts World Sentosa .

Responsibilities
  • Develop, review and update policies and procedures for Front Office operations
  • Conduct and support on-going Training programs for Front Office personnel especially on-the-job training
  • Ensure that the established quality standard and high level of work performance are maintained, including grooming and conduct standards and initiate disciplinary actions when necessary
  • Plan and prepare the work schedule for Reception to ensure that all sections within the Front Office are adequately staffed daily according to the roster
  • Conduct daily briefings and work closely with Assistant Operations Manager to implement and maintain Front Office procedures, systems and controls
Requirements
  • Minimum Diploma or Degree in Hospitality or Tourism Management
  • Minimum 6 years' experience in similar capacity in a 5-star property
  • Knowledge of Opera Cloud and proficiency in process management tools
  • Possess good organizational and leadership skills, with an eye for detail and process improvement
  • Team player who is self-motivated and able to perform under pressure
  • Excellent communication, leadership, problem-solving and interpersonal skills
  • Ability to use basic Microsoft Office applications – Word, Excel, PowerPoint
  • Able to perform shift work, including weekends and public holidays
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Customer Service
Industries
  • Hospitality
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